Creates a new Zendesk ticket.
curl -X POST https://subdomain.zendesk.com/api/v2/tickets.json \
-H "Content-Type: application/json" \
-H "Accept: application/json" \
-d '{
"ticket": {
"subject": "My printer is on fire!",
"comment": {
"body": "The smoke is very colorful."
}
}
}' \
-u zendesk_email:zendesk_passworduse chilkat();
$rest = chilkat::CkRest->new();
# URL: https://subdomain.zendesk.com/api/v2/tickets.json
$bTls = 1;
$port = 443;
$bAutoReconnect = 1;
$success = $rest->Connect("subdomain.zendesk.com",$port,$bTls,$bAutoReconnect);
if ($success != 1) {
print "ConnectFailReason: " . $rest->get_ConnectFailReason() . "\r\n";
print $rest->lastErrorText() . "\r\n";
exit;
}
$rest->SetAuthBasic("zendesk_email","zendesk_password");
$json = chilkat::CkJsonObject->new();
$json->UpdateString("ticket.subject","My printer is on fire!");
$json->UpdateString("ticket.comment.body","The smoke is very colorful.");
$rest->AddHeader("Content-Type","application/json");
$rest->AddHeader("Accept","application/json");
$sbRequestBody = chilkat::CkStringBuilder->new();
$json->EmitSb($sbRequestBody);
$sbResponseBody = chilkat::CkStringBuilder->new();
$success = $rest->FullRequestSb("POST","/api/v2/tickets.json",$sbRequestBody,$sbResponseBody);
if ($success != 1) {
print $rest->lastErrorText() . "\r\n";
exit;
}
$respStatusCode = $rest->get_ResponseStatusCode();
if ($respStatusCode >= 400) {
print "Response Status Code = " . $respStatusCode . "\r\n";
print "Response Header:" . "\r\n";
print $rest->responseHeader() . "\r\n";
print "Response Body:" . "\r\n";
print $sbResponseBody->getAsString() . "\r\n";
exit;
}
$jsonResponse = chilkat::CkJsonObject->new();
$jsonResponse->LoadSb($sbResponseBody);
$ticketUrl = $jsonResponse->stringOf("ticket.url");
$ticketId = $jsonResponse->IntOf("ticket.id");
$ticketExternal_id = $jsonResponse->stringOf("ticket.external_id");
$ticketViaChannel = $jsonResponse->stringOf("ticket.via.channel");
$ticketViaSourceRel = $jsonResponse->stringOf("ticket.via.source.rel");
$ticketCreated_at = $jsonResponse->stringOf("ticket.created_at");
$ticketUpdated_at = $jsonResponse->stringOf("ticket.updated_at");
$ticketType = $jsonResponse->stringOf("ticket.type");
$ticketSubject = $jsonResponse->stringOf("ticket.subject");
$ticketRaw_subject = $jsonResponse->stringOf("ticket.raw_subject");
$ticketDescription = $jsonResponse->stringOf("ticket.description");
$ticketPriority = $jsonResponse->stringOf("ticket.priority");
$ticketStatus = $jsonResponse->stringOf("ticket.status");
$ticketRecipient = $jsonResponse->stringOf("ticket.recipient");
$ticketRequester_id = $jsonResponse->IntOf("ticket.requester_id");
$ticketSubmitter_id = $jsonResponse->IntOf("ticket.submitter_id");
$ticketAssignee_id = $jsonResponse->IntOf("ticket.assignee_id");
$ticketOrganization_id = $jsonResponse->IntOf("ticket.organization_id");
$ticketGroup_id = $jsonResponse->IntOf("ticket.group_id");
$ticketForum_topic_id = $jsonResponse->stringOf("ticket.forum_topic_id");
$ticketProblem_id = $jsonResponse->stringOf("ticket.problem_id");
$ticketHas_incidents = $jsonResponse->BoolOf("ticket.has_incidents");
$ticketIs_public = $jsonResponse->BoolOf("ticket.is_public");
$ticketDue_at = $jsonResponse->stringOf("ticket.due_at");
$ticketSatisfaction_rating = $jsonResponse->stringOf("ticket.satisfaction_rating");
$ticketBrand_id = $jsonResponse->IntOf("ticket.brand_id");
$ticketAllow_channelback = $jsonResponse->BoolOf("ticket.allow_channelback");
$auditId = $jsonResponse->IntOf("audit.id");
$auditTicket_id = $jsonResponse->IntOf("audit.ticket_id");
$auditCreated_at = $jsonResponse->stringOf("audit.created_at");
$auditAuthor_id = $jsonResponse->IntOf("audit.author_id");
$auditMetadataSystemIp_address = $jsonResponse->stringOf("audit.metadata.system.ip_address");
$auditMetadataSystemLocation = $jsonResponse->stringOf("audit.metadata.system.location");
$auditMetadataSystemLatitude = $jsonResponse->IntOf("audit.metadata.system.latitude");
$auditMetadataSystemLongitude = $jsonResponse->IntOf("audit.metadata.system.longitude");
$auditViaChannel = $jsonResponse->stringOf("audit.via.channel");
$auditViaSourceRel = $jsonResponse->stringOf("audit.via.source.rel");
$i = 0;
$count_i = $jsonResponse->SizeOfArray("ticket.collaborator_ids");
while ($i < $count_i) {
$jsonResponse->put_I($i);
$i = $i + 1;
}
$i = 0;
$count_i = $jsonResponse->SizeOfArray("ticket.follower_ids");
while ($i < $count_i) {
$jsonResponse->put_I($i);
$i = $i + 1;
}
$i = 0;
$count_i = $jsonResponse->SizeOfArray("ticket.email_cc_ids");
while ($i < $count_i) {
$jsonResponse->put_I($i);
$i = $i + 1;
}
$i = 0;
$count_i = $jsonResponse->SizeOfArray("ticket.tags");
while ($i < $count_i) {
$jsonResponse->put_I($i);
$i = $i + 1;
}
$i = 0;
$count_i = $jsonResponse->SizeOfArray("ticket.custom_fields");
while ($i < $count_i) {
$jsonResponse->put_I($i);
$i = $i + 1;
}
$i = 0;
$count_i = $jsonResponse->SizeOfArray("ticket.sharing_agreement_ids");
while ($i < $count_i) {
$jsonResponse->put_I($i);
$i = $i + 1;
}
$i = 0;
$count_i = $jsonResponse->SizeOfArray("ticket.fields");
while ($i < $count_i) {
$jsonResponse->put_I($i);
$i = $i + 1;
}
$i = 0;
$count_i = $jsonResponse->SizeOfArray("ticket.followup_ids");
while ($i < $count_i) {
$jsonResponse->put_I($i);
$i = $i + 1;
}
$i = 0;
$count_i = $jsonResponse->SizeOfArray("audit.events");
while ($i < $count_i) {
$jsonResponse->put_I($i);
$id = $jsonResponse->IntOf("audit.events[i].id");
$type = $jsonResponse->stringOf("audit.events[i].type");
$author_id = $jsonResponse->IntOf("audit.events[i].author_id");
$body = $jsonResponse->stringOf("audit.events[i].body");
$html_body = $jsonResponse->stringOf("audit.events[i].html_body");
$plain_body = $jsonResponse->stringOf("audit.events[i].plain_body");
$public = $jsonResponse->BoolOf("audit.events[i].public");
$audit_id = $jsonResponse->IntOf("audit.events[i].audit_id");
$value = $jsonResponse->stringOf("audit.events[i].value");
$field_name = $jsonResponse->stringOf("audit.events[i].field_name");
$viaChannel = $jsonResponse->stringOf("audit.events[i].via.channel");
$viaSourceFromDeleted = $jsonResponse->BoolOf("audit.events[i].via.source.from.deleted");
$viaSourceFromTitle = $jsonResponse->stringOf("audit.events[i].via.source.from.title");
$viaSourceFromId = $jsonResponse->IntOf("audit.events[i].via.source.from.id");
$viaSourceRel = $jsonResponse->stringOf("audit.events[i].via.source.rel");
$subject = $jsonResponse->stringOf("audit.events[i].subject");
$j = 0;
$count_j = $jsonResponse->SizeOfArray("audit.events[i].attachments");
while ($j < $count_j) {
$jsonResponse->put_J($j);
$j = $j + 1;
}
$j = 0;
$count_j = $jsonResponse->SizeOfArray("audit.events[i].recipients");
while ($j < $count_j) {
$jsonResponse->put_J($j);
$intVal = $jsonResponse->IntOf("audit.events[i].recipients[j]");
$j = $j + 1;
}
$i = $i + 1;
}
{
"ticket": {
"url": "https://chilkat.zendesk.com/api/v2/tickets/7.json",
"id": 7,
"external_id": null,
"via": {
"channel": "api",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2018-04-15T18:13:15Z",
"updated_at": "2018-04-15T18:13:15Z",
"type": null,
"subject": "My printer is on fire!",
"raw_subject": "My printer is on fire!",
"description": "The smoke is very colorful.",
"priority": null,
"status": "open",
"recipient": null,
"requester_id": 361801727573,
"submitter_id": 361801727573,
"assignee_id": 361801727573,
"organization_id": 360015071793,
"group_id": 360000681553,
"collaborator_ids": [
],
"follower_ids": [
],
"email_cc_ids": [
],
"forum_topic_id": null,
"problem_id": null,
"has_incidents": false,
"is_public": true,
"due_at": null,
"tags": [
],
"custom_fields": [
],
"satisfaction_rating": null,
"sharing_agreement_ids": [
],
"fields": [
],
"followup_ids": [
],
"brand_id": 360000471533,
"allow_channelback": false
},
"audit": {
"id": 391248331553,
"ticket_id": 7,
"created_at": "2018-04-15T18:13:15Z",
"author_id": 361801727573,
"metadata": {
"system": {
"ip_address": "52.25.83.238",
"location": "Boardman, OR, United States",
"latitude": 45.86959999999999,
"longitude": -119.688
},
"custom": {}
},
"events": [
{
"id": 391248331653,
"type": "Comment",
"author_id": 361801727573,
"body": "The smoke is very colorful.",
"html_body": "<div class=\"zd-comment\"><p dir=\"auto\">The smoke is very colorful.</p></div>",
"plain_body": "The smoke is very colorful.",
"public": true,
"attachments": [
],
"audit_id": 391248331553
},
{
"id": 391248331833,
"type": "Create",
"value": "My printer is on fire!",
"field_name": "subject"
},
{
"id": 391248331973,
"type": "Create",
"value": "361801727573",
"field_name": "requester_id"
},
{
"id": 391248332053,
"type": "Create",
"value": "open",
"field_name": "status"
},
{
"id": 391248332193,
"type": "Create",
"value": null,
"field_name": "priority"
},
{
"id": 391248332313,
"type": "Create",
"value": null,
"field_name": "type"
},
{
"id": 391248332353,
"type": "Create",
"value": "361801727573",
"field_name": "assignee_id"
},
{
"id": 391248332373,
"type": "Create",
"value": "360000681553",
"field_name": "group_id"
},
{
"id": 391248332393,
"type": "Create",
"value": "360015071793",
"field_name": "organization_id"
},
{
"id": 391248332413,
"type": "Notification",
"via": {
"channel": "rule",
"source": {
"from": {
"deleted": false,
"title": "Notify requester of received request",
"id": 360018516913
},
"rel": "trigger"
}
},
"subject": "[Request received] {{ticket.title}}",
"body": "Your request ({{ticket.id}}) has been received and is being reviewed by our support staff.\n\nTo add additional comments, reply to this email.\n\n{{ticket.comments_formatted}}",
"recipients": [
361801727573
]
},
{
"id": 391248332433,
"type": "Notification",
"via": {
"channel": "rule",
"source": {
"from": {
"deleted": false,
"title": "Notify all agents of received request",
"id": 360018517033
},
"rel": "trigger"
}
},
"subject": "[{{ticket.account}}] {{ticket.title}}",
"body": "A ticket (#{{ticket.id}}) by {{ticket.requester.name}} has been received. It is unassigned.\n\n{{ticket.comments_formatted}}",
"recipients": [
361801727573
]
}
],
"via": {
"channel": "api",
"source": {
"from": {},
"to": {},
"rel": null
}
}
}
}