Creates a new Zendesk ticket with an attachment. The file attachment is indicated by an array of attachment tokens contained within the comment. (The attachment should be uploaded beforehand, and the token can be obtained from the JSON response of the attachment file upload.)
curl -X POST https://subdomain.zendesk.com/api/v2/tickets.json \
-H "Content-Type: application/json" \
-H "Accept: application/json" \
-d '{
"ticket": {
"subject": "My application crashed. Please help.",
"comment": { "body": "Here is a screen shot", "uploads": ["W7Y11FCxfQlzOFPDbVDUEE45C"] }
}
}' \
-u zendesk_email:zendesk_passwordChilkat.Rest rest = new Chilkat.Rest();
bool success;
// URL: https://subdomain.zendesk.com/api/v2/tickets.json
bool bTls = true;
int port = 443;
bool bAutoReconnect = true;
success = await rest.ConnectAsync("subdomain.zendesk.com",port,bTls,bAutoReconnect);
if (success != true) {
Debug.WriteLine("ConnectFailReason: " + Convert.ToString(rest.ConnectFailReason));
Debug.WriteLine(rest.LastErrorText);
return;
}
rest.SetAuthBasic("zendesk_email","zendesk_password");
Chilkat.JsonObject json = new Chilkat.JsonObject();
json.UpdateString("ticket.subject","My application crashed. Please help.");
json.UpdateString("ticket.comment.body","Here is a screen shot");
json.UpdateString("ticket.comment.uploads[0]","W7Y11FCxfQlzOFPDbVDUEE45C");
rest.AddHeader("Content-Type","application/json");
rest.AddHeader("Accept","application/json");
Chilkat.StringBuilder sbRequestBody = new Chilkat.StringBuilder();
json.EmitSb(sbRequestBody);
Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
success = await rest.FullRequestSbAsync("POST","/api/v2/tickets.json",sbRequestBody,sbResponseBody);
if (success != true) {
Debug.WriteLine(rest.LastErrorText);
return;
}
int respStatusCode = rest.ResponseStatusCode;
if (respStatusCode >= 400) {
Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
Debug.WriteLine("Response Header:");
Debug.WriteLine(rest.ResponseHeader);
Debug.WriteLine("Response Body:");
Debug.WriteLine(sbResponseBody.GetAsString());
return;
}
Chilkat.JsonObject jsonResponse = new Chilkat.JsonObject();
jsonResponse.LoadSb(sbResponseBody);
string ticketUrl;
int ticketId;
string ticketExternal_id;
string ticketViaChannel;
string ticketViaSourceRel;
string ticketCreated_at;
string ticketUpdated_at;
string ticketType;
string ticketSubject;
string ticketRaw_subject;
string ticketDescription;
string ticketPriority;
string ticketStatus;
string ticketRecipient;
int ticketRequester_id;
int ticketSubmitter_id;
int ticketAssignee_id;
int ticketOrganization_id;
int ticketGroup_id;
string ticketForum_topic_id;
string ticketProblem_id;
bool ticketHas_incidents;
bool ticketIs_public;
string ticketDue_at;
string ticketSatisfaction_rating;
int ticketBrand_id;
bool ticketAllow_channelback;
int auditId;
int auditTicket_id;
string auditCreated_at;
int auditAuthor_id;
string auditMetadataSystemIp_address;
string auditMetadataSystemLocation;
int auditMetadataSystemLatitude;
int auditMetadataSystemLongitude;
string auditViaChannel;
string auditViaSourceRel;
int i;
int count_i;
int id;
string type;
int author_id;
string body;
string html_body;
string plain_body;
bool public;
int audit_id;
string value;
string field_name;
string viaChannel;
bool viaSourceFromDeleted;
string viaSourceFromTitle;
int viaSourceFromId;
string viaSourceRel;
string subject;
int j;
int count_j;
string url;
string file_name;
string content_url;
string mapped_content_url;
string content_type;
int size;
string width;
string height;
bool inline;
int k;
int count_k;
int intVal;
ticketUrl = jsonResponse.StringOf("ticket.url");
ticketId = jsonResponse.IntOf("ticket.id");
ticketExternal_id = jsonResponse.StringOf("ticket.external_id");
ticketViaChannel = jsonResponse.StringOf("ticket.via.channel");
ticketViaSourceRel = jsonResponse.StringOf("ticket.via.source.rel");
ticketCreated_at = jsonResponse.StringOf("ticket.created_at");
ticketUpdated_at = jsonResponse.StringOf("ticket.updated_at");
ticketType = jsonResponse.StringOf("ticket.type");
ticketSubject = jsonResponse.StringOf("ticket.subject");
ticketRaw_subject = jsonResponse.StringOf("ticket.raw_subject");
ticketDescription = jsonResponse.StringOf("ticket.description");
ticketPriority = jsonResponse.StringOf("ticket.priority");
ticketStatus = jsonResponse.StringOf("ticket.status");
ticketRecipient = jsonResponse.StringOf("ticket.recipient");
ticketRequester_id = jsonResponse.IntOf("ticket.requester_id");
ticketSubmitter_id = jsonResponse.IntOf("ticket.submitter_id");
ticketAssignee_id = jsonResponse.IntOf("ticket.assignee_id");
ticketOrganization_id = jsonResponse.IntOf("ticket.organization_id");
ticketGroup_id = jsonResponse.IntOf("ticket.group_id");
ticketForum_topic_id = jsonResponse.StringOf("ticket.forum_topic_id");
ticketProblem_id = jsonResponse.StringOf("ticket.problem_id");
ticketHas_incidents = jsonResponse.BoolOf("ticket.has_incidents");
ticketIs_public = jsonResponse.BoolOf("ticket.is_public");
ticketDue_at = jsonResponse.StringOf("ticket.due_at");
ticketSatisfaction_rating = jsonResponse.StringOf("ticket.satisfaction_rating");
ticketBrand_id = jsonResponse.IntOf("ticket.brand_id");
ticketAllow_channelback = jsonResponse.BoolOf("ticket.allow_channelback");
auditId = jsonResponse.IntOf("audit.id");
auditTicket_id = jsonResponse.IntOf("audit.ticket_id");
auditCreated_at = jsonResponse.StringOf("audit.created_at");
auditAuthor_id = jsonResponse.IntOf("audit.author_id");
auditMetadataSystemIp_address = jsonResponse.StringOf("audit.metadata.system.ip_address");
auditMetadataSystemLocation = jsonResponse.StringOf("audit.metadata.system.location");
auditMetadataSystemLatitude = jsonResponse.IntOf("audit.metadata.system.latitude");
auditMetadataSystemLongitude = jsonResponse.IntOf("audit.metadata.system.longitude");
auditViaChannel = jsonResponse.StringOf("audit.via.channel");
auditViaSourceRel = jsonResponse.StringOf("audit.via.source.rel");
i = 0;
count_i = jsonResponse.SizeOfArray("ticket.collaborator_ids");
while (i < count_i) {
jsonResponse.I = i;
i = i + 1;
}
i = 0;
count_i = jsonResponse.SizeOfArray("ticket.follower_ids");
while (i < count_i) {
jsonResponse.I = i;
i = i + 1;
}
i = 0;
count_i = jsonResponse.SizeOfArray("ticket.email_cc_ids");
while (i < count_i) {
jsonResponse.I = i;
i = i + 1;
}
i = 0;
count_i = jsonResponse.SizeOfArray("ticket.tags");
while (i < count_i) {
jsonResponse.I = i;
i = i + 1;
}
i = 0;
count_i = jsonResponse.SizeOfArray("ticket.custom_fields");
while (i < count_i) {
jsonResponse.I = i;
i = i + 1;
}
i = 0;
count_i = jsonResponse.SizeOfArray("ticket.sharing_agreement_ids");
while (i < count_i) {
jsonResponse.I = i;
i = i + 1;
}
i = 0;
count_i = jsonResponse.SizeOfArray("ticket.fields");
while (i < count_i) {
jsonResponse.I = i;
i = i + 1;
}
i = 0;
count_i = jsonResponse.SizeOfArray("ticket.followup_ids");
while (i < count_i) {
jsonResponse.I = i;
i = i + 1;
}
i = 0;
count_i = jsonResponse.SizeOfArray("audit.events");
while (i < count_i) {
jsonResponse.I = i;
id = jsonResponse.IntOf("audit.events[i].id");
type = jsonResponse.StringOf("audit.events[i].type");
author_id = jsonResponse.IntOf("audit.events[i].author_id");
body = jsonResponse.StringOf("audit.events[i].body");
html_body = jsonResponse.StringOf("audit.events[i].html_body");
plain_body = jsonResponse.StringOf("audit.events[i].plain_body");
public = jsonResponse.BoolOf("audit.events[i].public");
audit_id = jsonResponse.IntOf("audit.events[i].audit_id");
value = jsonResponse.StringOf("audit.events[i].value");
field_name = jsonResponse.StringOf("audit.events[i].field_name");
viaChannel = jsonResponse.StringOf("audit.events[i].via.channel");
viaSourceFromDeleted = jsonResponse.BoolOf("audit.events[i].via.source.from.deleted");
viaSourceFromTitle = jsonResponse.StringOf("audit.events[i].via.source.from.title");
viaSourceFromId = jsonResponse.IntOf("audit.events[i].via.source.from.id");
viaSourceRel = jsonResponse.StringOf("audit.events[i].via.source.rel");
subject = jsonResponse.StringOf("audit.events[i].subject");
j = 0;
count_j = jsonResponse.SizeOfArray("audit.events[i].attachments");
while (j < count_j) {
jsonResponse.J = j;
url = jsonResponse.StringOf("audit.events[i].attachments[j].url");
id = jsonResponse.IntOf("audit.events[i].attachments[j].id");
file_name = jsonResponse.StringOf("audit.events[i].attachments[j].file_name");
content_url = jsonResponse.StringOf("audit.events[i].attachments[j].content_url");
mapped_content_url = jsonResponse.StringOf("audit.events[i].attachments[j].mapped_content_url");
content_type = jsonResponse.StringOf("audit.events[i].attachments[j].content_type");
size = jsonResponse.IntOf("audit.events[i].attachments[j].size");
width = jsonResponse.StringOf("audit.events[i].attachments[j].width");
height = jsonResponse.StringOf("audit.events[i].attachments[j].height");
inline = jsonResponse.BoolOf("audit.events[i].attachments[j].inline");
k = 0;
count_k = jsonResponse.SizeOfArray("audit.events[i].attachments[j].thumbnails");
while (k < count_k) {
jsonResponse.K = k;
k = k + 1;
}
j = j + 1;
}
j = 0;
count_j = jsonResponse.SizeOfArray("audit.events[i].recipients");
while (j < count_j) {
jsonResponse.J = j;
intVal = jsonResponse.IntOf("audit.events[i].recipients[j]");
j = j + 1;
}
i = i + 1;
}
{
"ticket": {
"url": "https://chilkat.zendesk.com/api/v2/tickets/11.json",
"id": 11,
"external_id": null,
"via": {
"channel": "api",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2018-04-15T20:29:49Z",
"updated_at": "2018-04-15T20:29:49Z",
"type": null,
"subject": "My application crashed. Please help.",
"raw_subject": "My application crashed. Please help.",
"description": "Here is a screen shot",
"priority": null,
"status": "open",
"recipient": null,
"requester_id": 361801727573,
"submitter_id": 361801727573,
"assignee_id": 361801727573,
"organization_id": 360015071793,
"group_id": 360000681553,
"collaborator_ids": [
],
"follower_ids": [
],
"email_cc_ids": [
],
"forum_topic_id": null,
"problem_id": null,
"has_incidents": false,
"is_public": true,
"due_at": null,
"tags": [
],
"custom_fields": [
],
"satisfaction_rating": null,
"sharing_agreement_ids": [
],
"fields": [
],
"followup_ids": [
],
"brand_id": 360000471533,
"allow_channelback": false
},
"audit": {
"id": 391509606014,
"ticket_id": 11,
"created_at": "2018-04-15T20:29:49Z",
"author_id": 361801727573,
"metadata": {
"system": {
"ip_address": "52.25.83.238",
"location": "Boardman, OR, United States",
"latitude": 45.86959999999999,
"longitude": -119.688
},
"custom": {}
},
"events": [
{
"id": 391509606034,
"type": "Comment",
"author_id": 361801727573,
"body": "Here is a screen shot",
"html_body": "<div class=\"zd-comment\"><p dir=\"auto\">Here is a screen shot</p></div>",
"plain_body": "Here is a screen shot",
"public": true,
"attachments": [
{
"url": "https://chilkat.zendesk.com/api/v2/attachments/360887735934.json",
"id": 360887735934,
"file_name": "sample.pdf",
"content_url": "https://chilkat.zendesk.com/attachments/token/Q7wAubpKB2KERnNFj89JmdvS1/?name=sample.pdf",
"mapped_content_url": "https://chilkat.zendesk.com/attachments/token/Q7wAubpKB2KERnNFj89JmdvS1/?name=sample.pdf",
"content_type": "application/pdf",
"size": 178399,
"width": null,
"height": null,
"inline": false,
"thumbnails": [
]
}
],
"audit_id": 391509606014
},
{
"id": 391509606394,
"type": "Create",
"value": "My application crashed. Please help.",
"field_name": "subject"
},
{
"id": 391509606414,
"type": "Create",
"value": "361801727573",
"field_name": "requester_id"
},
{
"id": 391509606434,
"type": "Create",
"value": "open",
"field_name": "status"
},
{
"id": 391509606454,
"type": "Create",
"value": null,
"field_name": "priority"
},
{
"id": 391509606474,
"type": "Create",
"value": null,
"field_name": "type"
},
{
"id": 391509606494,
"type": "Create",
"value": "361801727573",
"field_name": "assignee_id"
},
{
"id": 391509606514,
"type": "Create",
"value": "360000681553",
"field_name": "group_id"
},
{
"id": 391509606534,
"type": "Create",
"value": "360015071793",
"field_name": "organization_id"
},
{
"id": 391509606554,
"type": "Notification",
"via": {
"channel": "rule",
"source": {
"from": {
"deleted": false,
"title": "Notify requester of received request",
"id": 360018516913
},
"rel": "trigger"
}
},
"subject": "[Request received] {{ticket.title}}",
"body": "Your request ({{ticket.id}}) has been received and is being reviewed by our support staff.\n\nTo add additional comments, reply to this email.\n\n{{ticket.comments_formatted}}",
"recipients": [
361801727573
]
},
{
"id": 391509606574,
"type": "Notification",
"via": {
"channel": "rule",
"source": {
"from": {
"deleted": false,
"title": "Notify all agents of received request",
"id": 360018517033
},
"rel": "trigger"
}
},
"subject": "[{{ticket.account}}] {{ticket.title}}",
"body": "A ticket (#{{ticket.id}}) by {{ticket.requester.name}} has been received. It is unassigned.\n\n{{ticket.comments_formatted}}",
"recipients": [
361801727573
]
}
],
"via": {
"channel": "api",
"source": {
"from": {},
"to": {},
"rel": null
}
}
}
}