Search and return JSON for open tickets.
curl -X GET https://subdomain.zendesk.com/api/v2/search.json \
-H "Accept: application/json" \
--data-urlencode "query=type:ticket status:open" \
-u zendesk_email:zendesk_passwordChilkat.Rest rest = new Chilkat.Rest();
bool success;
// URL: https://subdomain.zendesk.com/api/v2/search.json
bool bTls = true;
int port = 443;
bool bAutoReconnect = true;
success = await rest.ConnectAsync("subdomain.zendesk.com",port,bTls,bAutoReconnect);
if (success != true) {
Debug.WriteLine("ConnectFailReason: " + Convert.ToString(rest.ConnectFailReason));
Debug.WriteLine(rest.LastErrorText);
return;
}
rest.SetAuthBasic("zendesk_email","zendesk_password");
rest.AddQueryParam("query","type:ticket status:open");
rest.AddHeader("Accept","application/json");
string strResponseBody = await rest.FullRequestFormUrlEncodedAsync("GET","/api/v2/search.json");
if (rest.LastMethodSuccess != true) {
Debug.WriteLine(rest.LastErrorText);
return;
}
int respStatusCode = rest.ResponseStatusCode;
if (respStatusCode >= 400) {
Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
Debug.WriteLine("Response Header:");
Debug.WriteLine(rest.ResponseHeader);
Debug.WriteLine("Response Body:");
Debug.WriteLine(strResponseBody);
return;
}
Chilkat.JsonObject jsonResponse = new Chilkat.JsonObject();
jsonResponse.Load(strResponseBody);
string facets;
string next_page;
string previous_page;
int count;
int i;
int count_i;
string url;
int id;
string external_id;
string viaChannel;
string viaSourceRel;
string created_at;
string updated_at;
string type;
string subject;
string raw_subject;
string description;
string priority;
string status;
string recipient;
int requester_id;
int submitter_id;
int assignee_id;
int organization_id;
int group_id;
string forum_topic_id;
string problem_id;
bool has_incidents;
bool is_public;
string due_at;
string satisfaction_rating;
int brand_id;
bool allow_channelback;
string result_type;
int j;
int count_j;
string strVal;
facets = jsonResponse.StringOf("facets");
next_page = jsonResponse.StringOf("next_page");
previous_page = jsonResponse.StringOf("previous_page");
count = jsonResponse.IntOf("count");
i = 0;
count_i = jsonResponse.SizeOfArray("results");
while (i < count_i) {
jsonResponse.I = i;
url = jsonResponse.StringOf("results[i].url");
id = jsonResponse.IntOf("results[i].id");
external_id = jsonResponse.StringOf("results[i].external_id");
viaChannel = jsonResponse.StringOf("results[i].via.channel");
viaSourceRel = jsonResponse.StringOf("results[i].via.source.rel");
created_at = jsonResponse.StringOf("results[i].created_at");
updated_at = jsonResponse.StringOf("results[i].updated_at");
type = jsonResponse.StringOf("results[i].type");
subject = jsonResponse.StringOf("results[i].subject");
raw_subject = jsonResponse.StringOf("results[i].raw_subject");
description = jsonResponse.StringOf("results[i].description");
priority = jsonResponse.StringOf("results[i].priority");
status = jsonResponse.StringOf("results[i].status");
recipient = jsonResponse.StringOf("results[i].recipient");
requester_id = jsonResponse.IntOf("results[i].requester_id");
submitter_id = jsonResponse.IntOf("results[i].submitter_id");
assignee_id = jsonResponse.IntOf("results[i].assignee_id");
organization_id = jsonResponse.IntOf("results[i].organization_id");
group_id = jsonResponse.IntOf("results[i].group_id");
forum_topic_id = jsonResponse.StringOf("results[i].forum_topic_id");
problem_id = jsonResponse.StringOf("results[i].problem_id");
has_incidents = jsonResponse.BoolOf("results[i].has_incidents");
is_public = jsonResponse.BoolOf("results[i].is_public");
due_at = jsonResponse.StringOf("results[i].due_at");
satisfaction_rating = jsonResponse.StringOf("results[i].satisfaction_rating");
brand_id = jsonResponse.IntOf("results[i].brand_id");
allow_channelback = jsonResponse.BoolOf("results[i].allow_channelback");
result_type = jsonResponse.StringOf("results[i].result_type");
j = 0;
count_j = jsonResponse.SizeOfArray("results[i].collaborator_ids");
while (j < count_j) {
jsonResponse.J = j;
j = j + 1;
}
j = 0;
count_j = jsonResponse.SizeOfArray("results[i].follower_ids");
while (j < count_j) {
jsonResponse.J = j;
j = j + 1;
}
j = 0;
count_j = jsonResponse.SizeOfArray("results[i].email_cc_ids");
while (j < count_j) {
jsonResponse.J = j;
j = j + 1;
}
j = 0;
count_j = jsonResponse.SizeOfArray("results[i].tags");
while (j < count_j) {
jsonResponse.J = j;
strVal = jsonResponse.StringOf("results[i].tags[j]");
j = j + 1;
}
j = 0;
count_j = jsonResponse.SizeOfArray("results[i].custom_fields");
while (j < count_j) {
jsonResponse.J = j;
j = j + 1;
}
j = 0;
count_j = jsonResponse.SizeOfArray("results[i].sharing_agreement_ids");
while (j < count_j) {
jsonResponse.J = j;
j = j + 1;
}
j = 0;
count_j = jsonResponse.SizeOfArray("results[i].fields");
while (j < count_j) {
jsonResponse.J = j;
j = j + 1;
}
j = 0;
count_j = jsonResponse.SizeOfArray("results[i].followup_ids");
while (j < count_j) {
jsonResponse.J = j;
j = j + 1;
}
i = i + 1;
}
{
"results": [
{
"url": "https://chilkat.zendesk.com/api/v2/tickets/4.json",
"id": 4,
"external_id": null,
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2018-04-14T21:06:06Z",
"updated_at": "2018-04-14T21:06:06Z",
"type": "incident",
"subject": "Fix bug in software",
"raw_subject": "Fix bug in software",
"description": "Fix a bug in the software...",
"priority": "urgent",
"status": "open",
"recipient": null,
"requester_id": 361801727573,
"submitter_id": 361801727573,
"assignee_id": 361801727573,
"organization_id": 360015071793,
"group_id": 360000681553,
"collaborator_ids": [
],
"follower_ids": [
],
"email_cc_ids": [
],
"forum_topic_id": null,
"problem_id": null,
"has_incidents": false,
"is_public": true,
"due_at": null,
"tags": [
"bug"
],
"custom_fields": [
],
"satisfaction_rating": null,
"sharing_agreement_ids": [
],
"fields": [
],
"followup_ids": [
],
"brand_id": 360000471533,
"allow_channelback": false,
"result_type": "ticket"
},
{
"url": "https://chilkat.zendesk.com/api/v2/tickets/3.json",
"id": 3,
"external_id": null,
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2018-04-14T21:03:21Z",
"updated_at": "2018-04-14T21:03:21Z",
"type": "task",
"subject": "Add cool new feature.",
"raw_subject": "Add cool new feature.",
"description": "Add a cool new feature to the product.",
"priority": "high",
"status": "open",
"recipient": null,
"requester_id": 361801727573,
"submitter_id": 361801727573,
"assignee_id": 361801727573,
"organization_id": 360015071793,
"group_id": 360000681553,
"collaborator_ids": [
],
"follower_ids": [
],
"email_cc_ids": [
],
"forum_topic_id": null,
"problem_id": null,
"has_incidents": false,
"is_public": true,
"due_at": "2018-04-18T17:00:00Z",
"tags": [
"cool",
"feature"
],
"custom_fields": [
],
"satisfaction_rating": null,
"sharing_agreement_ids": [
],
"fields": [
],
"followup_ids": [
],
"brand_id": 360000471533,
"allow_channelback": false,
"result_type": "ticket"
},
{
"url": "https://chilkat.zendesk.com/api/v2/tickets/1.json",
"id": 1,
"external_id": null,
"via": {
"channel": "sample_ticket",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2018-04-14T19:01:56Z",
"updated_at": "2018-04-14T19:01:57Z",
"type": "incident",
"subject": "Sample ticket: Meet the ticket",
"raw_subject": "Sample ticket: Meet the ticket",
"description": "Hi Matt,\n\nEmails, chats, voicemails, and tweets are captured in Zendesk Support as tickets. Start typing above to respond and click Submit to send. To test how an email becomes a ticket, send a message to support@chilkat.zendesk.com.\n\nCurious about what your customers will see when you reply? Check out this video:\nhttps://demos.zendesk.com/hc/en-us/articles/202341799\n",
"priority": "normal",
"status": "open",
"recipient": null,
"requester_id": 361809055094,
"submitter_id": 361801727573,
"assignee_id": 361801727573,
"organization_id": null,
"group_id": 360000681553,
"collaborator_ids": [
],
"follower_ids": [
],
"email_cc_ids": [
],
"forum_topic_id": null,
"problem_id": null,
"has_incidents": false,
"is_public": true,
"due_at": null,
"tags": [
"sample",
"support",
"zendesk"
],
"custom_fields": [
],
"satisfaction_rating": null,
"sharing_agreement_ids": [
],
"fields": [
],
"followup_ids": [
],
"brand_id": 360000471533,
"allow_channelback": false,
"result_type": "ticket"
}
],
"facets": null,
"next_page": null,
"previous_page": null,
"count": 3
}