Xojo Plugin Dynamics CRM: Get All Incidents (Cases) for an Account

Back to Index

Returns selected data for all cases (incidents) specific to the Fourth Coffee account (b6a19cdd-88df-e311-b8e5-6c3be5a8b200)

Documentation: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/incident?view=dynamics-ce-odata-9

CURL Command

curl -X GET https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents \
  -H "Accept: application/json" \
  -H "OData-MaxVersion: 4.0"  \
  -H "OData-Version: 4.0" \
  -d "$select=title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby" \
  -d "$expand=customerid_account($select=accountid,name)" \
  -d "$filter=customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200" \
  -H "Authorization: Bearer DYNAMICS_CRM_ACCESS_TOKEN"

Xojo Plugin Example

Dim rest As New Chilkat.Rest
Dim success As Boolean

//  URL: https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents
Dim bTls As Boolean
bTls = True
Dim port As Int32
port = 443
Dim bAutoReconnect As Boolean
bAutoReconnect = True
success = rest.Connect("my-dynamics-domain.api.crm.dynamics.com",port,bTls,bAutoReconnect)
If (success <> True) Then
    System.DebugLog("ConnectFailReason: " + Str(rest.ConnectFailReason))
    System.DebugLog(rest.LastErrorText)
    Return
End If

rest.AddQueryParam("$select","title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby")
rest.AddQueryParam("$expand","customerid_account($select=accountid,name)")
rest.AddQueryParam("$filter","customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200")

rest.AddHeader("OData-MaxVersion","4.0")
rest.AddHeader("Accept","application/json")
rest.AddHeader("OData-Version","4.0")
rest.AddHeader("Authorization","Bearer DYNAMICS_CRM_ACCESS_TOKEN")

Dim sbResponseBody As New Chilkat.StringBuilder
success = rest.FullRequestNoBodySb("GET","/api/data/v9.0/incidents",sbResponseBody)
If (success <> True) Then
    System.DebugLog(rest.LastErrorText)
    Return
End If

Dim respStatusCode As Int32
respStatusCode = rest.ResponseStatusCode
If (respStatusCode >= 400) Then
    System.DebugLog("Response Status Code = " + Str(respStatusCode))
    System.DebugLog("Response Header:")
    System.DebugLog(rest.ResponseHeader)
    System.DebugLog("Response Body:")
    System.DebugLog(sbResponseBody.GetAsString())
    Return
End If

Dim jsonResponse As New Chilkat.JsonObject
jsonResponse.LoadSb(sbResponseBody)

Dim i As Int32
Dim count_i As Int32

Dim odataContext As String
odataContext = jsonResponse.StringOf("""@odata.context""")
i = 0
count_i = jsonResponse.SizeOfArray("value")
While i < count_i
    jsonResponse.I = i
    Dim odataEtag As String
    odataEtag = jsonResponse.StringOf("value[i].""@odata.etag""")
    Dim title As String
    title = jsonResponse.StringOf("value[i].title")
    Dim prioritycode As Int32
    prioritycode = jsonResponse.IntOf("value[i].prioritycode")
    Dim severitycode As Int32
    severitycode = jsonResponse.IntOf("value[i].severitycode")
    Dim ticketnumber As String
    ticketnumber = jsonResponse.StringOf("value[i].ticketnumber")
    Dim createdon As String
    createdon = jsonResponse.StringOf("value[i].createdon")
    Dim followupby As String
    followupby = jsonResponse.StringOf("value[i].followupby")
    Dim resolveby As String
    resolveby = jsonResponse.StringOf("value[i].resolveby")
    Dim incidentid As String
    incidentid = jsonResponse.StringOf("value[i].incidentid")
    Dim customerid_accountAccountid As String
    customerid_accountAccountid = jsonResponse.StringOf("value[i].customerid_account.accountid")
    Dim customerid_accountName As String
    customerid_accountName = jsonResponse.StringOf("value[i].customerid_account.name")
    i = i + 1
Wend

Sample JSON Response Body

{
  "@odata.context": "https://mydomain.api.crm.dynamics.com/api/data/v9.0/$metadata#incidents(title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby,customerid_account(accountid,name))",
  "value": [
    {
      "@odata.etag": "W/\"1161596\"",
      "title": "Faulty product catalog",
      "prioritycode": 2,
      "severitycode": 1,
      "ticketnumber": "CAS-01220-S1K8F4",
      "createdon": "2017-01-20T22:50:47Z",
      "followupby": "2015-06-04T16:15:42Z",
      "resolveby": "2015-06-05T16:15:42Z",
      "incidentid": "c49e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161597\"",
      "title": "Maintenance information for Desktop PCs.",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01226-D5F0K2",
      "createdon": "2017-01-20T22:50:54Z",
      "followupby": "2015-06-04T23:15:46Z",
      "resolveby": "2015-06-05T23:15:46Z",
      "incidentid": "d09e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161598\"",
      "title": "Need service feature question",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01232-S7L0X4",
      "createdon": "2017-01-20T22:50:57Z",
      "followupby": "2015-06-04T16:15:49Z",
      "resolveby": "2015-06-05T16:15:49Z",
      "incidentid": "dc9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161599\"",
      "title": "Product catalog requested",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01237-H0T7F2",
      "createdon": "2017-01-20T22:50:58Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "e69e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161600\"",
      "title": "Product service time inquiry",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01249-V5V2X3",
      "createdon": "2017-01-20T22:51:04Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "fe9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161601\"",
      "title": "Service required",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01256-G9B1B1",
      "createdon": "2017-01-20T22:51:06Z",
      "followupby": "2015-06-04T16:16:06Z",
      "resolveby": "2015-06-05T16:16:06Z",
      "incidentid": "0c9f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161602\"",
      "title": "Shipping time information resend",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01261-N0C8H9",
      "createdon": "2017-01-20T22:51:13Z",
      "followupby": "2015-06-04T16:16:09Z",
      "resolveby": "2015-06-05T16:16:10Z",
      "incidentid": "169f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    }
  ]
}