Tcl Dynamics CRM: Get All Incidents (Cases) for an Account

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Returns selected data for all cases (incidents) specific to the Fourth Coffee account (b6a19cdd-88df-e311-b8e5-6c3be5a8b200)

Documentation: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/incident?view=dynamics-ce-odata-9

CURL Command

curl -X GET https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents \
  -H "Accept: application/json" \
  -H "OData-MaxVersion: 4.0"  \
  -H "OData-Version: 4.0" \
  -d "$select=title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby" \
  -d "$expand=customerid_account($select=accountid,name)" \
  -d "$filter=customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200" \
  -H "Authorization: Bearer DYNAMICS_CRM_ACCESS_TOKEN"

Tcl Example


load ./chilkat.dll

set rest [new_CkRest]

#  URL: https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents
set bTls 1
set port 443
set bAutoReconnect 1
set success [CkRest_Connect $rest "my-dynamics-domain.api.crm.dynamics.com" $port $bTls $bAutoReconnect]
if {[expr $success != 1]} then {
    puts "ConnectFailReason: [CkRest_ConnectFailReason $rest]"
    puts [CkRest_lastErrorText $rest]
    delete_CkRest $rest
    exit
}

CkRest_AddQueryParam $rest "$select" "title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby"
CkRest_AddQueryParam $rest "$expand" "customerid_account($select=accountid,name)"
CkRest_AddQueryParam $rest "$filter" "customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200"

CkRest_AddHeader $rest "OData-MaxVersion" "4.0"
CkRest_AddHeader $rest "Accept" "application/json"
CkRest_AddHeader $rest "OData-Version" "4.0"
CkRest_AddHeader $rest "Authorization" "Bearer DYNAMICS_CRM_ACCESS_TOKEN"

set sbResponseBody [new_CkStringBuilder]

set success [CkRest_FullRequestNoBodySb $rest "GET" "/api/data/v9.0/incidents" $sbResponseBody]
if {[expr $success != 1]} then {
    puts [CkRest_lastErrorText $rest]
    delete_CkRest $rest
    delete_CkStringBuilder $sbResponseBody
    exit
}

set respStatusCode [CkRest_ResponseStatusCode $rest]
if {[expr $respStatusCode >= 400]} then {
    puts "Response Status Code = $respStatusCode"
    puts "Response Header:"
    puts [CkRest_responseHeader $rest]
    puts "Response Body:"
    puts [CkStringBuilder_getAsString $sbResponseBody]
    delete_CkRest $rest
    delete_CkStringBuilder $sbResponseBody
    exit
}

set jsonResponse [new_CkJsonObject]

CkJsonObject_LoadSb $jsonResponse $sbResponseBody

set odataContext [CkJsonObject_stringOf $jsonResponse "\"@odata.context\""]
set i 0
set count_i [CkJsonObject_SizeOfArray $jsonResponse "value"]
while {[expr $i < $count_i]} {
    CkJsonObject_put_I $jsonResponse $i
    set odataEtag [CkJsonObject_stringOf $jsonResponse "value[i].\"@odata.etag\""]
    set title [CkJsonObject_stringOf $jsonResponse "value[i].title"]
    set prioritycode [CkJsonObject_IntOf $jsonResponse "value[i].prioritycode"]
    set severitycode [CkJsonObject_IntOf $jsonResponse "value[i].severitycode"]
    set ticketnumber [CkJsonObject_stringOf $jsonResponse "value[i].ticketnumber"]
    set createdon [CkJsonObject_stringOf $jsonResponse "value[i].createdon"]
    set followupby [CkJsonObject_stringOf $jsonResponse "value[i].followupby"]
    set resolveby [CkJsonObject_stringOf $jsonResponse "value[i].resolveby"]
    set incidentid [CkJsonObject_stringOf $jsonResponse "value[i].incidentid"]
    set customerid_accountAccountid [CkJsonObject_stringOf $jsonResponse "value[i].customerid_account.accountid"]
    set customerid_accountName [CkJsonObject_stringOf $jsonResponse "value[i].customerid_account.name"]
    set i [expr $i + 1]
}

delete_CkRest $rest
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jsonResponse

Sample JSON Response Body

{
  "@odata.context": "https://mydomain.api.crm.dynamics.com/api/data/v9.0/$metadata#incidents(title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby,customerid_account(accountid,name))",
  "value": [
    {
      "@odata.etag": "W/\"1161596\"",
      "title": "Faulty product catalog",
      "prioritycode": 2,
      "severitycode": 1,
      "ticketnumber": "CAS-01220-S1K8F4",
      "createdon": "2017-01-20T22:50:47Z",
      "followupby": "2015-06-04T16:15:42Z",
      "resolveby": "2015-06-05T16:15:42Z",
      "incidentid": "c49e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161597\"",
      "title": "Maintenance information for Desktop PCs.",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01226-D5F0K2",
      "createdon": "2017-01-20T22:50:54Z",
      "followupby": "2015-06-04T23:15:46Z",
      "resolveby": "2015-06-05T23:15:46Z",
      "incidentid": "d09e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161598\"",
      "title": "Need service feature question",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01232-S7L0X4",
      "createdon": "2017-01-20T22:50:57Z",
      "followupby": "2015-06-04T16:15:49Z",
      "resolveby": "2015-06-05T16:15:49Z",
      "incidentid": "dc9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161599\"",
      "title": "Product catalog requested",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01237-H0T7F2",
      "createdon": "2017-01-20T22:50:58Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "e69e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161600\"",
      "title": "Product service time inquiry",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01249-V5V2X3",
      "createdon": "2017-01-20T22:51:04Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "fe9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161601\"",
      "title": "Service required",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01256-G9B1B1",
      "createdon": "2017-01-20T22:51:06Z",
      "followupby": "2015-06-04T16:16:06Z",
      "resolveby": "2015-06-05T16:16:06Z",
      "incidentid": "0c9f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161602\"",
      "title": "Shipping time information resend",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01261-N0C8H9",
      "createdon": "2017-01-20T22:51:13Z",
      "followupby": "2015-06-04T16:16:09Z",
      "resolveby": "2015-06-05T16:16:10Z",
      "incidentid": "169f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    }
  ]
}