Swift Dynamics CRM: Get All Incidents (Cases) for an Account

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Returns selected data for all cases (incidents) specific to the Fourth Coffee account (b6a19cdd-88df-e311-b8e5-6c3be5a8b200)

Documentation: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/incident?view=dynamics-ce-odata-9

CURL Command

curl -X GET https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents \
  -H "Accept: application/json" \
  -H "OData-MaxVersion: 4.0"  \
  -H "OData-Version: 4.0" \
  -d "$select=title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby" \
  -d "$expand=customerid_account($select=accountid,name)" \
  -d "$filter=customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200" \
  -H "Authorization: Bearer DYNAMICS_CRM_ACCESS_TOKEN"

Swift Example


func chilkatTest() {
    let rest = CkoRest()
    var success: Bool

    //  URL: https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents
    var bTls: Bool = true
    var port: Int = 443
    var bAutoReconnect: Bool = true
    success = rest.Connect("my-dynamics-domain.api.crm.dynamics.com", port: port, tls: bTls, autoReconnect: bAutoReconnect)
    if success != true {
        print("ConnectFailReason: \(rest.ConnectFailReason.intValue)")
        print("\(rest.LastErrorText)")
        return
    }

    rest.AddQueryParam("$select", value: "title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby")
    rest.AddQueryParam("$expand", value: "customerid_account($select=accountid,name)")
    rest.AddQueryParam("$filter", value: "customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200")

    rest.AddHeader("OData-MaxVersion", value: "4.0")
    rest.AddHeader("Accept", value: "application/json")
    rest.AddHeader("OData-Version", value: "4.0")
    rest.AddHeader("Authorization", value: "Bearer DYNAMICS_CRM_ACCESS_TOKEN")

    let sbResponseBody = CkoStringBuilder()
    success = rest.FullRequestNoBodySb("GET", uriPath: "/api/data/v9.0/incidents", sb: sbResponseBody)
    if success != true {
        print("\(rest.LastErrorText)")
        return
    }

    var respStatusCode: Int = rest.ResponseStatusCode.intValue
    if respStatusCode >= 400 {
        print("Response Status Code = \(respStatusCode)")
        print("Response Header:")
        print("\(rest.ResponseHeader)")
        print("Response Body:")
        print("\(sbResponseBody.GetAsString())")
        return
    }

    let jsonResponse = CkoJsonObject()
    jsonResponse.LoadSb(sbResponseBody)

    var i: Int
    var count_i: Int

    var odataContext: String? = jsonResponse.StringOf("\"@odata.context\"")
    i = 0
    count_i = jsonResponse.SizeOfArray("value").intValue
    while i < count_i {
        jsonResponse.I = i
        var odataEtag: String? = jsonResponse.StringOf("value[i].\"@odata.etag\"")
        var title: String? = jsonResponse.StringOf("value[i].title")
        var prioritycode: Int = jsonResponse.IntOf("value[i].prioritycode").intValue
        var severitycode: Int = jsonResponse.IntOf("value[i].severitycode").intValue
        var ticketnumber: String? = jsonResponse.StringOf("value[i].ticketnumber")
        var createdon: String? = jsonResponse.StringOf("value[i].createdon")
        var followupby: String? = jsonResponse.StringOf("value[i].followupby")
        var resolveby: String? = jsonResponse.StringOf("value[i].resolveby")
        var incidentid: String? = jsonResponse.StringOf("value[i].incidentid")
        var customerid_accountAccountid: String? = jsonResponse.StringOf("value[i].customerid_account.accountid")
        var customerid_accountName: String? = jsonResponse.StringOf("value[i].customerid_account.name")
        i = i + 1
    }


}

Sample JSON Response Body

{
  "@odata.context": "https://mydomain.api.crm.dynamics.com/api/data/v9.0/$metadata#incidents(title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby,customerid_account(accountid,name))",
  "value": [
    {
      "@odata.etag": "W/\"1161596\"",
      "title": "Faulty product catalog",
      "prioritycode": 2,
      "severitycode": 1,
      "ticketnumber": "CAS-01220-S1K8F4",
      "createdon": "2017-01-20T22:50:47Z",
      "followupby": "2015-06-04T16:15:42Z",
      "resolveby": "2015-06-05T16:15:42Z",
      "incidentid": "c49e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161597\"",
      "title": "Maintenance information for Desktop PCs.",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01226-D5F0K2",
      "createdon": "2017-01-20T22:50:54Z",
      "followupby": "2015-06-04T23:15:46Z",
      "resolveby": "2015-06-05T23:15:46Z",
      "incidentid": "d09e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161598\"",
      "title": "Need service feature question",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01232-S7L0X4",
      "createdon": "2017-01-20T22:50:57Z",
      "followupby": "2015-06-04T16:15:49Z",
      "resolveby": "2015-06-05T16:15:49Z",
      "incidentid": "dc9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161599\"",
      "title": "Product catalog requested",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01237-H0T7F2",
      "createdon": "2017-01-20T22:50:58Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "e69e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161600\"",
      "title": "Product service time inquiry",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01249-V5V2X3",
      "createdon": "2017-01-20T22:51:04Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "fe9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161601\"",
      "title": "Service required",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01256-G9B1B1",
      "createdon": "2017-01-20T22:51:06Z",
      "followupby": "2015-06-04T16:16:06Z",
      "resolveby": "2015-06-05T16:16:06Z",
      "incidentid": "0c9f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161602\"",
      "title": "Shipping time information resend",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01261-N0C8H9",
      "createdon": "2017-01-20T22:51:13Z",
      "followupby": "2015-06-04T16:16:09Z",
      "resolveby": "2015-06-05T16:16:10Z",
      "incidentid": "169f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    }
  ]
}