PowerBuilder Dynamics CRM: Get All Incidents (Cases) for an Account

Back to Index

Returns selected data for all cases (incidents) specific to the Fourth Coffee account (b6a19cdd-88df-e311-b8e5-6c3be5a8b200)

Documentation: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/incident?view=dynamics-ce-odata-9

CURL Command

curl -X GET https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents \
  -H "Accept: application/json" \
  -H "OData-MaxVersion: 4.0"  \
  -H "OData-Version: 4.0" \
  -d "$select=title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby" \
  -d "$expand=customerid_account($select=accountid,name)" \
  -d "$filter=customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200" \
  -H "Authorization: Bearer DYNAMICS_CRM_ACCESS_TOKEN"

PowerBuilder Example

integer li_rc
oleobject loo_Rest
integer li_Success
integer li_BTls
integer li_Port
integer li_BAutoReconnect
oleobject loo_SbResponseBody
integer li_RespStatusCode
oleobject loo_JsonResponse
integer i
integer li_Count_i
string ls_OdataContext
string ls_OdataEtag
string ls_Title
integer li_Prioritycode
integer li_Severitycode
string ls_Ticketnumber
string ls_Createdon
string ls_Followupby
string ls_Resolveby
string ls_Incidentid
string ls_Customerid_accountAccountid
string ls_Customerid_accountName

loo_Rest = create oleobject
li_rc = loo_Rest.ConnectToNewObject("Chilkat_9_5_0.Rest")
if li_rc < 0 then
    destroy loo_Rest
    MessageBox("Error","Connecting to COM object failed")
    return
end if

//  URL: https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents
li_BTls = 1
li_Port = 443
li_BAutoReconnect = 1
li_Success = loo_Rest.Connect("my-dynamics-domain.api.crm.dynamics.com",li_Port,li_BTls,li_BAutoReconnect)
if li_Success <> 1 then
    Write-Debug "ConnectFailReason: " + string(loo_Rest.ConnectFailReason)
    Write-Debug loo_Rest.LastErrorText
    destroy loo_Rest
    return
end if

loo_Rest.AddQueryParam("$select","title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby")
loo_Rest.AddQueryParam("$expand","customerid_account($select=accountid,name)")
loo_Rest.AddQueryParam("$filter","customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200")

loo_Rest.AddHeader("OData-MaxVersion","4.0")
loo_Rest.AddHeader("Accept","application/json")
loo_Rest.AddHeader("OData-Version","4.0")
loo_Rest.AddHeader("Authorization","Bearer DYNAMICS_CRM_ACCESS_TOKEN")

loo_SbResponseBody = create oleobject
li_rc = loo_SbResponseBody.ConnectToNewObject("Chilkat_9_5_0.StringBuilder")

li_Success = loo_Rest.FullRequestNoBodySb("GET","/api/data/v9.0/incidents",loo_SbResponseBody)
if li_Success <> 1 then
    Write-Debug loo_Rest.LastErrorText
    destroy loo_Rest
    destroy loo_SbResponseBody
    return
end if

li_RespStatusCode = loo_Rest.ResponseStatusCode
if li_RespStatusCode >= 400 then
    Write-Debug "Response Status Code = " + string(li_RespStatusCode)
    Write-Debug "Response Header:"
    Write-Debug loo_Rest.ResponseHeader
    Write-Debug "Response Body:"
    Write-Debug loo_SbResponseBody.GetAsString()
    destroy loo_Rest
    destroy loo_SbResponseBody
    return
end if

loo_JsonResponse = create oleobject
li_rc = loo_JsonResponse.ConnectToNewObject("Chilkat_9_5_0.JsonObject")

loo_JsonResponse.LoadSb(loo_SbResponseBody)

ls_OdataContext = loo_JsonResponse.StringOf("\"@odata.context\"")
i = 0
li_Count_i = loo_JsonResponse.SizeOfArray("value")
do while i < li_Count_i
    loo_JsonResponse.I = i
    ls_OdataEtag = loo_JsonResponse.StringOf("value[i].\"@odata.etag\"")
    ls_Title = loo_JsonResponse.StringOf("value[i].title")
    li_Prioritycode = loo_JsonResponse.IntOf("value[i].prioritycode")
    li_Severitycode = loo_JsonResponse.IntOf("value[i].severitycode")
    ls_Ticketnumber = loo_JsonResponse.StringOf("value[i].ticketnumber")
    ls_Createdon = loo_JsonResponse.StringOf("value[i].createdon")
    ls_Followupby = loo_JsonResponse.StringOf("value[i].followupby")
    ls_Resolveby = loo_JsonResponse.StringOf("value[i].resolveby")
    ls_Incidentid = loo_JsonResponse.StringOf("value[i].incidentid")
    ls_Customerid_accountAccountid = loo_JsonResponse.StringOf("value[i].customerid_account.accountid")
    ls_Customerid_accountName = loo_JsonResponse.StringOf("value[i].customerid_account.name")
    i = i + 1
loop


destroy loo_Rest
destroy loo_SbResponseBody
destroy loo_JsonResponse

Sample JSON Response Body

{
  "@odata.context": "https://mydomain.api.crm.dynamics.com/api/data/v9.0/$metadata#incidents(title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby,customerid_account(accountid,name))",
  "value": [
    {
      "@odata.etag": "W/\"1161596\"",
      "title": "Faulty product catalog",
      "prioritycode": 2,
      "severitycode": 1,
      "ticketnumber": "CAS-01220-S1K8F4",
      "createdon": "2017-01-20T22:50:47Z",
      "followupby": "2015-06-04T16:15:42Z",
      "resolveby": "2015-06-05T16:15:42Z",
      "incidentid": "c49e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161597\"",
      "title": "Maintenance information for Desktop PCs.",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01226-D5F0K2",
      "createdon": "2017-01-20T22:50:54Z",
      "followupby": "2015-06-04T23:15:46Z",
      "resolveby": "2015-06-05T23:15:46Z",
      "incidentid": "d09e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161598\"",
      "title": "Need service feature question",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01232-S7L0X4",
      "createdon": "2017-01-20T22:50:57Z",
      "followupby": "2015-06-04T16:15:49Z",
      "resolveby": "2015-06-05T16:15:49Z",
      "incidentid": "dc9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161599\"",
      "title": "Product catalog requested",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01237-H0T7F2",
      "createdon": "2017-01-20T22:50:58Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "e69e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161600\"",
      "title": "Product service time inquiry",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01249-V5V2X3",
      "createdon": "2017-01-20T22:51:04Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "fe9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161601\"",
      "title": "Service required",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01256-G9B1B1",
      "createdon": "2017-01-20T22:51:06Z",
      "followupby": "2015-06-04T16:16:06Z",
      "resolveby": "2015-06-05T16:16:06Z",
      "incidentid": "0c9f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161602\"",
      "title": "Shipping time information resend",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01261-N0C8H9",
      "createdon": "2017-01-20T22:51:13Z",
      "followupby": "2015-06-04T16:16:09Z",
      "resolveby": "2015-06-05T16:16:10Z",
      "incidentid": "169f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    }
  ]
}