Perl Dynamics CRM: Get All Incidents (Cases) for an Account

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Returns selected data for all cases (incidents) specific to the Fourth Coffee account (b6a19cdd-88df-e311-b8e5-6c3be5a8b200)

Documentation: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/incident?view=dynamics-ce-odata-9

CURL Command

curl -X GET https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents \
  -H "Accept: application/json" \
  -H "OData-MaxVersion: 4.0"  \
  -H "OData-Version: 4.0" \
  -d "$select=title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby" \
  -d "$expand=customerid_account($select=accountid,name)" \
  -d "$filter=customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200" \
  -H "Authorization: Bearer DYNAMICS_CRM_ACCESS_TOKEN"

Perl Example

use chilkat();

$rest = chilkat::CkRest->new();

#  URL: https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents
$bTls = 1;
$port = 443;
$bAutoReconnect = 1;
$success = $rest->Connect("my-dynamics-domain.api.crm.dynamics.com",$port,$bTls,$bAutoReconnect);
if ($success != 1) {
    print "ConnectFailReason: " . $rest->get_ConnectFailReason() . "\r\n";
    print $rest->lastErrorText() . "\r\n";
    exit;
}

$rest->AddQueryParam("$select","title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby");
$rest->AddQueryParam("$expand","customerid_account($select=accountid,name)");
$rest->AddQueryParam("$filter","customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200");

$rest->AddHeader("OData-MaxVersion","4.0");
$rest->AddHeader("Accept","application/json");
$rest->AddHeader("OData-Version","4.0");
$rest->AddHeader("Authorization","Bearer DYNAMICS_CRM_ACCESS_TOKEN");

$sbResponseBody = chilkat::CkStringBuilder->new();
$success = $rest->FullRequestNoBodySb("GET","/api/data/v9.0/incidents",$sbResponseBody);
if ($success != 1) {
    print $rest->lastErrorText() . "\r\n";
    exit;
}

$respStatusCode = $rest->get_ResponseStatusCode();
if ($respStatusCode >= 400) {
    print "Response Status Code = " . $respStatusCode . "\r\n";
    print "Response Header:" . "\r\n";
    print $rest->responseHeader() . "\r\n";
    print "Response Body:" . "\r\n";
    print $sbResponseBody->getAsString() . "\r\n";
    exit;
}

$jsonResponse = chilkat::CkJsonObject->new();
$jsonResponse->LoadSb($sbResponseBody);

$odataContext = $jsonResponse->stringOf('\'@odata.context\'');
$i = 0;
$count_i = $jsonResponse->SizeOfArray("value");
while ($i < $count_i) {
    $jsonResponse->put_I($i);
    $odataEtag = $jsonResponse->stringOf('value[i].\'@odata.etag\'');
    $title = $jsonResponse->stringOf("value[i].title");
    $prioritycode = $jsonResponse->IntOf("value[i].prioritycode");
    $severitycode = $jsonResponse->IntOf("value[i].severitycode");
    $ticketnumber = $jsonResponse->stringOf("value[i].ticketnumber");
    $createdon = $jsonResponse->stringOf("value[i].createdon");
    $followupby = $jsonResponse->stringOf("value[i].followupby");
    $resolveby = $jsonResponse->stringOf("value[i].resolveby");
    $incidentid = $jsonResponse->stringOf("value[i].incidentid");
    $customerid_accountAccountid = $jsonResponse->stringOf("value[i].customerid_account.accountid");
    $customerid_accountName = $jsonResponse->stringOf("value[i].customerid_account.name");
    $i = $i + 1;
}

Sample JSON Response Body

{
  "@odata.context": "https://mydomain.api.crm.dynamics.com/api/data/v9.0/$metadata#incidents(title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby,customerid_account(accountid,name))",
  "value": [
    {
      "@odata.etag": "W/\"1161596\"",
      "title": "Faulty product catalog",
      "prioritycode": 2,
      "severitycode": 1,
      "ticketnumber": "CAS-01220-S1K8F4",
      "createdon": "2017-01-20T22:50:47Z",
      "followupby": "2015-06-04T16:15:42Z",
      "resolveby": "2015-06-05T16:15:42Z",
      "incidentid": "c49e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161597\"",
      "title": "Maintenance information for Desktop PCs.",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01226-D5F0K2",
      "createdon": "2017-01-20T22:50:54Z",
      "followupby": "2015-06-04T23:15:46Z",
      "resolveby": "2015-06-05T23:15:46Z",
      "incidentid": "d09e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161598\"",
      "title": "Need service feature question",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01232-S7L0X4",
      "createdon": "2017-01-20T22:50:57Z",
      "followupby": "2015-06-04T16:15:49Z",
      "resolveby": "2015-06-05T16:15:49Z",
      "incidentid": "dc9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161599\"",
      "title": "Product catalog requested",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01237-H0T7F2",
      "createdon": "2017-01-20T22:50:58Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "e69e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161600\"",
      "title": "Product service time inquiry",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01249-V5V2X3",
      "createdon": "2017-01-20T22:51:04Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "fe9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161601\"",
      "title": "Service required",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01256-G9B1B1",
      "createdon": "2017-01-20T22:51:06Z",
      "followupby": "2015-06-04T16:16:06Z",
      "resolveby": "2015-06-05T16:16:06Z",
      "incidentid": "0c9f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161602\"",
      "title": "Shipping time information resend",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01261-N0C8H9",
      "createdon": "2017-01-20T22:51:13Z",
      "followupby": "2015-06-04T16:16:09Z",
      "resolveby": "2015-06-05T16:16:10Z",
      "incidentid": "169f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    }
  ]
}