Objective-C Dynamics CRM: Get All Incidents (Cases) for an Account

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Returns selected data for all cases (incidents) specific to the Fourth Coffee account (b6a19cdd-88df-e311-b8e5-6c3be5a8b200)

Documentation: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/incident?view=dynamics-ce-odata-9

CURL Command

curl -X GET https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents \
  -H "Accept: application/json" \
  -H "OData-MaxVersion: 4.0"  \
  -H "OData-Version: 4.0" \
  -d "$select=title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby" \
  -d "$expand=customerid_account($select=accountid,name)" \
  -d "$filter=customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200" \
  -H "Authorization: Bearer DYNAMICS_CRM_ACCESS_TOKEN"

Objective-C Example

#import <CkoRest.h>
#import <CkoStringBuilder.h>
#import <CkoJsonObject.h>
#import <NSString.h>

CkoRest *rest = [[CkoRest alloc] init];
BOOL success;

//  URL: https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents
BOOL bTls = YES;
int port = 443;
BOOL bAutoReconnect = YES;
success = [rest Connect: @"my-dynamics-domain.api.crm.dynamics.com" port: [NSNumber numberWithInt: port] tls: bTls autoReconnect: bAutoReconnect];
if (success != YES) {
    NSLog(@"%@%d",@"ConnectFailReason: ",[rest.ConnectFailReason intValue]);
    NSLog(@"%@",rest.LastErrorText);
    return;
}

[rest AddQueryParam: @"$select" value: @"title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby"];
[rest AddQueryParam: @"$expand" value: @"customerid_account($select=accountid,name)"];
[rest AddQueryParam: @"$filter" value: @"customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200"];

[rest AddHeader: @"OData-MaxVersion" value: @"4.0"];
[rest AddHeader: @"Accept" value: @"application/json"];
[rest AddHeader: @"OData-Version" value: @"4.0"];
[rest AddHeader: @"Authorization" value: @"Bearer DYNAMICS_CRM_ACCESS_TOKEN"];

CkoStringBuilder *sbResponseBody = [[CkoStringBuilder alloc] init];
success = [rest FullRequestNoBodySb: @"GET" uriPath: @"/api/data/v9.0/incidents" sb: sbResponseBody];
if (success != YES) {
    NSLog(@"%@",rest.LastErrorText);
    return;
}

int respStatusCode = [rest.ResponseStatusCode intValue];
if (respStatusCode >= 400) {
    NSLog(@"%@%d",@"Response Status Code = ",respStatusCode);
    NSLog(@"%@",@"Response Header:");
    NSLog(@"%@",rest.ResponseHeader);
    NSLog(@"%@",@"Response Body:");
    NSLog(@"%@",[sbResponseBody GetAsString]);
    return;
}

CkoJsonObject *jsonResponse = [[CkoJsonObject alloc] init];
[jsonResponse LoadSb: sbResponseBody];

int i;
int count_i;

NSString *odataContext = [jsonResponse StringOf: @"\"@odata.context\""];
i = 0;
count_i = [[jsonResponse SizeOfArray: @"value"] intValue];
while (i < count_i) {
    jsonResponse.I = [NSNumber numberWithInt: i];
    NSString *odataEtag = [jsonResponse StringOf: @"value[i].\"@odata.etag\""];
    NSString *title = [jsonResponse StringOf: @"value[i].title"];
    int prioritycode = [[jsonResponse IntOf: @"value[i].prioritycode"] intValue];
    int severitycode = [[jsonResponse IntOf: @"value[i].severitycode"] intValue];
    NSString *ticketnumber = [jsonResponse StringOf: @"value[i].ticketnumber"];
    NSString *createdon = [jsonResponse StringOf: @"value[i].createdon"];
    NSString *followupby = [jsonResponse StringOf: @"value[i].followupby"];
    NSString *resolveby = [jsonResponse StringOf: @"value[i].resolveby"];
    NSString *incidentid = [jsonResponse StringOf: @"value[i].incidentid"];
    NSString *customerid_accountAccountid = [jsonResponse StringOf: @"value[i].customerid_account.accountid"];
    NSString *customerid_accountName = [jsonResponse StringOf: @"value[i].customerid_account.name"];
    i = i + 1;
}

Sample JSON Response Body

{
  "@odata.context": "https://mydomain.api.crm.dynamics.com/api/data/v9.0/$metadata#incidents(title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby,customerid_account(accountid,name))",
  "value": [
    {
      "@odata.etag": "W/\"1161596\"",
      "title": "Faulty product catalog",
      "prioritycode": 2,
      "severitycode": 1,
      "ticketnumber": "CAS-01220-S1K8F4",
      "createdon": "2017-01-20T22:50:47Z",
      "followupby": "2015-06-04T16:15:42Z",
      "resolveby": "2015-06-05T16:15:42Z",
      "incidentid": "c49e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161597\"",
      "title": "Maintenance information for Desktop PCs.",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01226-D5F0K2",
      "createdon": "2017-01-20T22:50:54Z",
      "followupby": "2015-06-04T23:15:46Z",
      "resolveby": "2015-06-05T23:15:46Z",
      "incidentid": "d09e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161598\"",
      "title": "Need service feature question",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01232-S7L0X4",
      "createdon": "2017-01-20T22:50:57Z",
      "followupby": "2015-06-04T16:15:49Z",
      "resolveby": "2015-06-05T16:15:49Z",
      "incidentid": "dc9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161599\"",
      "title": "Product catalog requested",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01237-H0T7F2",
      "createdon": "2017-01-20T22:50:58Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "e69e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161600\"",
      "title": "Product service time inquiry",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01249-V5V2X3",
      "createdon": "2017-01-20T22:51:04Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "fe9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161601\"",
      "title": "Service required",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01256-G9B1B1",
      "createdon": "2017-01-20T22:51:06Z",
      "followupby": "2015-06-04T16:16:06Z",
      "resolveby": "2015-06-05T16:16:06Z",
      "incidentid": "0c9f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161602\"",
      "title": "Shipping time information resend",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01261-N0C8H9",
      "createdon": "2017-01-20T22:51:13Z",
      "followupby": "2015-06-04T16:16:09Z",
      "resolveby": "2015-06-05T16:16:10Z",
      "incidentid": "169f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    }
  ]
}