Delphi ActiveX Dynamics CRM: Get All Incidents (Cases) for an Account

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Returns selected data for all cases (incidents) specific to the Fourth Coffee account (b6a19cdd-88df-e311-b8e5-6c3be5a8b200)

Documentation: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/incident?view=dynamics-ce-odata-9

CURL Command

curl -X GET https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents \
  -H "Accept: application/json" \
  -H "OData-MaxVersion: 4.0"  \
  -H "OData-Version: 4.0" \
  -d "$select=title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby" \
  -d "$expand=customerid_account($select=accountid,name)" \
  -d "$filter=customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200" \
  -H "Authorization: Bearer DYNAMICS_CRM_ACCESS_TOKEN"

Delphi ActiveX Example

var
rest: TChilkatRest;
success: Integer;
bTls: Integer;
port: Integer;
bAutoReconnect: Integer;
sbResponseBody: TChilkatStringBuilder;
respStatusCode: Integer;
jsonResponse: TChilkatJsonObject;
i: Integer;
count_i: Integer;
odataContext: WideString;
odataEtag: WideString;
title: WideString;
prioritycode: Integer;
severitycode: Integer;
ticketnumber: WideString;
createdon: WideString;
followupby: WideString;
resolveby: WideString;
incidentid: WideString;
customerid_accountAccountid: WideString;
customerid_accountName: WideString;

begin
rest := TChilkatRest.Create(Self);

//  URL: https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents
bTls := 1;
port := 443;
bAutoReconnect := 1;
success := rest.Connect('my-dynamics-domain.api.crm.dynamics.com',port,bTls,bAutoReconnect);
if (success <> 1) then
  begin
    Memo1.Lines.Add('ConnectFailReason: ' + IntToStr(rest.ConnectFailReason));
    Memo1.Lines.Add(rest.LastErrorText);
    Exit;
  end;

rest.AddQueryParam('$select','title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby');
rest.AddQueryParam('$expand','customerid_account($select=accountid,name)');
rest.AddQueryParam('$filter','customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200');

rest.AddHeader('OData-MaxVersion','4.0');
rest.AddHeader('Accept','application/json');
rest.AddHeader('OData-Version','4.0');
rest.AddHeader('Authorization','Bearer DYNAMICS_CRM_ACCESS_TOKEN');

sbResponseBody := TChilkatStringBuilder.Create(Self);
success := rest.FullRequestNoBodySb('GET','/api/data/v9.0/incidents',sbResponseBody.ControlInterface);
if (success <> 1) then
  begin
    Memo1.Lines.Add(rest.LastErrorText);
    Exit;
  end;
respStatusCode := rest.ResponseStatusCode;
if (respStatusCode >= 400) then
  begin
    Memo1.Lines.Add('Response Status Code = ' + IntToStr(respStatusCode));
    Memo1.Lines.Add('Response Header:');
    Memo1.Lines.Add(rest.ResponseHeader);
    Memo1.Lines.Add('Response Body:');
    Memo1.Lines.Add(sbResponseBody.GetAsString());
    Exit;
  end;

jsonResponse := TChilkatJsonObject.Create(Self);
jsonResponse.LoadSb(sbResponseBody.ControlInterface);

odataContext := jsonResponse.StringOf('"@odata.context"');
i := 0;
count_i := jsonResponse.SizeOfArray('value');
while i < count_i do
  begin
    jsonResponse.I := i;
    odataEtag := jsonResponse.StringOf('value[i]."@odata.etag"');
    title := jsonResponse.StringOf('value[i].title');
    prioritycode := jsonResponse.IntOf('value[i].prioritycode');
    severitycode := jsonResponse.IntOf('value[i].severitycode');
    ticketnumber := jsonResponse.StringOf('value[i].ticketnumber');
    createdon := jsonResponse.StringOf('value[i].createdon');
    followupby := jsonResponse.StringOf('value[i].followupby');
    resolveby := jsonResponse.StringOf('value[i].resolveby');
    incidentid := jsonResponse.StringOf('value[i].incidentid');
    customerid_accountAccountid := jsonResponse.StringOf('value[i].customerid_account.accountid');
    customerid_accountName := jsonResponse.StringOf('value[i].customerid_account.name');
    i := i + 1;
  end;

Sample JSON Response Body

{
  "@odata.context": "https://mydomain.api.crm.dynamics.com/api/data/v9.0/$metadata#incidents(title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby,customerid_account(accountid,name))",
  "value": [
    {
      "@odata.etag": "W/\"1161596\"",
      "title": "Faulty product catalog",
      "prioritycode": 2,
      "severitycode": 1,
      "ticketnumber": "CAS-01220-S1K8F4",
      "createdon": "2017-01-20T22:50:47Z",
      "followupby": "2015-06-04T16:15:42Z",
      "resolveby": "2015-06-05T16:15:42Z",
      "incidentid": "c49e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161597\"",
      "title": "Maintenance information for Desktop PCs.",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01226-D5F0K2",
      "createdon": "2017-01-20T22:50:54Z",
      "followupby": "2015-06-04T23:15:46Z",
      "resolveby": "2015-06-05T23:15:46Z",
      "incidentid": "d09e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161598\"",
      "title": "Need service feature question",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01232-S7L0X4",
      "createdon": "2017-01-20T22:50:57Z",
      "followupby": "2015-06-04T16:15:49Z",
      "resolveby": "2015-06-05T16:15:49Z",
      "incidentid": "dc9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161599\"",
      "title": "Product catalog requested",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01237-H0T7F2",
      "createdon": "2017-01-20T22:50:58Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "e69e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161600\"",
      "title": "Product service time inquiry",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01249-V5V2X3",
      "createdon": "2017-01-20T22:51:04Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "fe9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161601\"",
      "title": "Service required",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01256-G9B1B1",
      "createdon": "2017-01-20T22:51:06Z",
      "followupby": "2015-06-04T16:16:06Z",
      "resolveby": "2015-06-05T16:16:06Z",
      "incidentid": "0c9f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161602\"",
      "title": "Shipping time information resend",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01261-N0C8H9",
      "createdon": "2017-01-20T22:51:13Z",
      "followupby": "2015-06-04T16:16:09Z",
      "resolveby": "2015-06-05T16:16:10Z",
      "incidentid": "169f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    }
  ]
}