DataFlex Dynamics CRM: Get All Incidents (Cases) for an Account

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Returns selected data for all cases (incidents) specific to the Fourth Coffee account (b6a19cdd-88df-e311-b8e5-6c3be5a8b200)

Documentation: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/incident?view=dynamics-ce-odata-9

CURL Command

curl -X GET https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents \
  -H "Accept: application/json" \
  -H "OData-MaxVersion: 4.0"  \
  -H "OData-Version: 4.0" \
  -d "$select=title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby" \
  -d "$expand=customerid_account($select=accountid,name)" \
  -d "$filter=customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200" \
  -H "Authorization: Bearer DYNAMICS_CRM_ACCESS_TOKEN"

DataFlex Example

Use ChilkatAx-9.5.0-win32.pkg

Procedure Test
    Handle hoRest
    Boolean iSuccess
    Boolean iBTls
    Integer iPort
    Boolean iBAutoReconnect
    Variant vSbResponseBody
    Handle hoSbResponseBody
    Integer iRespStatusCode
    Handle hoJsonResponse
    Integer i
    Integer iCount_i
    String sOdataContext
    String sOdataEtag
    String sTitle
    Integer iPrioritycode
    Integer iSeveritycode
    String sTicketnumber
    String sCreatedon
    String sFollowupby
    String sResolveby
    String sIncidentid
    String sCustomerid_accountAccountid
    String sCustomerid_accountName
    String sTemp1
    Integer iTemp1

    Get Create (RefClass(cComChilkatRest)) To hoRest
    If (Not(IsComObjectCreated(hoRest))) Begin
        Send CreateComObject of hoRest
    End

    //  URL: https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents
    Move True To iBTls
    Move 443 To iPort
    Move True To iBAutoReconnect
    Get ComConnect Of hoRest "my-dynamics-domain.api.crm.dynamics.com" iPort iBTls iBAutoReconnect To iSuccess
    If (iSuccess <> True) Begin
        Get ComConnectFailReason Of hoRest To iTemp1
        Showln "ConnectFailReason: " iTemp1
        Get ComLastErrorText Of hoRest To sTemp1
        Showln sTemp1
        Procedure_Return
    End

    Get ComAddQueryParam Of hoRest "$select" "title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby" To iSuccess
    Get ComAddQueryParam Of hoRest "$expand" "customerid_account($select=accountid,name)" To iSuccess
    Get ComAddQueryParam Of hoRest "$filter" "customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200" To iSuccess

    Get ComAddHeader Of hoRest "OData-MaxVersion" "4.0" To iSuccess
    Get ComAddHeader Of hoRest "Accept" "application/json" To iSuccess
    Get ComAddHeader Of hoRest "OData-Version" "4.0" To iSuccess
    Get ComAddHeader Of hoRest "Authorization" "Bearer DYNAMICS_CRM_ACCESS_TOKEN" To iSuccess

    Get Create (RefClass(cComChilkatStringBuilder)) To hoSbResponseBody
    If (Not(IsComObjectCreated(hoSbResponseBody))) Begin
        Send CreateComObject of hoSbResponseBody
    End
    Get pvComObject of hoSbResponseBody to vSbResponseBody
    Get ComFullRequestNoBodySb Of hoRest "GET" "/api/data/v9.0/incidents" vSbResponseBody To iSuccess
    If (iSuccess <> True) Begin
        Get ComLastErrorText Of hoRest To sTemp1
        Showln sTemp1
        Procedure_Return
    End

    Get ComResponseStatusCode Of hoRest To iRespStatusCode
    If (iRespStatusCode >= 400) Begin
        Showln "Response Status Code = " iRespStatusCode
        Showln "Response Header:"
        Get ComResponseHeader Of hoRest To sTemp1
        Showln sTemp1
        Showln "Response Body:"
        Get ComGetAsString Of hoSbResponseBody To sTemp1
        Showln sTemp1
        Procedure_Return
    End

    Get Create (RefClass(cComChilkatJsonObject)) To hoJsonResponse
    If (Not(IsComObjectCreated(hoJsonResponse))) Begin
        Send CreateComObject of hoJsonResponse
    End
    Get pvComObject of hoSbResponseBody to vSbResponseBody
    Get ComLoadSb Of hoJsonResponse vSbResponseBody To iSuccess

    Get ComStringOf Of hoJsonResponse '"@odata.context"' To sOdataContext
    Move 0 To i
    Get ComSizeOfArray Of hoJsonResponse "value" To iCount_i
    While (i < iCount_i)
        Set ComI Of hoJsonResponse To i
        Get ComStringOf Of hoJsonResponse 'value[i]."@odata.etag"' To sOdataEtag
        Get ComStringOf Of hoJsonResponse "value[i].title" To sTitle
        Get ComIntOf Of hoJsonResponse "value[i].prioritycode" To iPrioritycode
        Get ComIntOf Of hoJsonResponse "value[i].severitycode" To iSeveritycode
        Get ComStringOf Of hoJsonResponse "value[i].ticketnumber" To sTicketnumber
        Get ComStringOf Of hoJsonResponse "value[i].createdon" To sCreatedon
        Get ComStringOf Of hoJsonResponse "value[i].followupby" To sFollowupby
        Get ComStringOf Of hoJsonResponse "value[i].resolveby" To sResolveby
        Get ComStringOf Of hoJsonResponse "value[i].incidentid" To sIncidentid
        Get ComStringOf Of hoJsonResponse "value[i].customerid_account.accountid" To sCustomerid_accountAccountid
        Get ComStringOf Of hoJsonResponse "value[i].customerid_account.name" To sCustomerid_accountName
        Move i + 1 To i
    Loop



End_Procedure

Sample JSON Response Body

{
  "@odata.context": "https://mydomain.api.crm.dynamics.com/api/data/v9.0/$metadata#incidents(title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby,customerid_account(accountid,name))",
  "value": [
    {
      "@odata.etag": "W/\"1161596\"",
      "title": "Faulty product catalog",
      "prioritycode": 2,
      "severitycode": 1,
      "ticketnumber": "CAS-01220-S1K8F4",
      "createdon": "2017-01-20T22:50:47Z",
      "followupby": "2015-06-04T16:15:42Z",
      "resolveby": "2015-06-05T16:15:42Z",
      "incidentid": "c49e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161597\"",
      "title": "Maintenance information for Desktop PCs.",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01226-D5F0K2",
      "createdon": "2017-01-20T22:50:54Z",
      "followupby": "2015-06-04T23:15:46Z",
      "resolveby": "2015-06-05T23:15:46Z",
      "incidentid": "d09e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161598\"",
      "title": "Need service feature question",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01232-S7L0X4",
      "createdon": "2017-01-20T22:50:57Z",
      "followupby": "2015-06-04T16:15:49Z",
      "resolveby": "2015-06-05T16:15:49Z",
      "incidentid": "dc9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161599\"",
      "title": "Product catalog requested",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01237-H0T7F2",
      "createdon": "2017-01-20T22:50:58Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "e69e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161600\"",
      "title": "Product service time inquiry",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01249-V5V2X3",
      "createdon": "2017-01-20T22:51:04Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "fe9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161601\"",
      "title": "Service required",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01256-G9B1B1",
      "createdon": "2017-01-20T22:51:06Z",
      "followupby": "2015-06-04T16:16:06Z",
      "resolveby": "2015-06-05T16:16:06Z",
      "incidentid": "0c9f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161602\"",
      "title": "Shipping time information resend",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01261-N0C8H9",
      "createdon": "2017-01-20T22:51:13Z",
      "followupby": "2015-06-04T16:16:09Z",
      "resolveby": "2015-06-05T16:16:10Z",
      "incidentid": "169f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    }
  ]
}