C# Dynamics CRM: Get All Incidents (Cases) for an Account

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Returns selected data for all cases (incidents) specific to the Fourth Coffee account (b6a19cdd-88df-e311-b8e5-6c3be5a8b200)

Documentation: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/incident?view=dynamics-ce-odata-9

CURL Command

curl -X GET https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents \
  -H "Accept: application/json" \
  -H "OData-MaxVersion: 4.0"  \
  -H "OData-Version: 4.0" \
  -d "$select=title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby" \
  -d "$expand=customerid_account($select=accountid,name)" \
  -d "$filter=customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200" \
  -H "Authorization: Bearer DYNAMICS_CRM_ACCESS_TOKEN"

C# Example

Chilkat.Rest rest = new Chilkat.Rest();
bool success;

//  URL: https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents
bool bTls = true;
int port = 443;
bool bAutoReconnect = true;
success = rest.Connect("my-dynamics-domain.api.crm.dynamics.com",port,bTls,bAutoReconnect);
if (success != true) {
    Debug.WriteLine("ConnectFailReason: " + Convert.ToString(rest.ConnectFailReason));
    Debug.WriteLine(rest.LastErrorText);
    return;
}

rest.AddQueryParam("$select","title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby");
rest.AddQueryParam("$expand","customerid_account($select=accountid,name)");
rest.AddQueryParam("$filter","customerid_account/accountid eq b6a19cdd-88df-e311-b8e5-6c3be5a8b200");

rest.AddHeader("OData-MaxVersion","4.0");
rest.AddHeader("Accept","application/json");
rest.AddHeader("OData-Version","4.0");
rest.AddHeader("Authorization","Bearer DYNAMICS_CRM_ACCESS_TOKEN");

Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
success = rest.FullRequestNoBodySb("GET","/api/data/v9.0/incidents",sbResponseBody);
if (success != true) {
    Debug.WriteLine(rest.LastErrorText);
    return;
}

int respStatusCode = rest.ResponseStatusCode;
if (respStatusCode >= 400) {
    Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
    Debug.WriteLine("Response Header:");
    Debug.WriteLine(rest.ResponseHeader);
    Debug.WriteLine("Response Body:");
    Debug.WriteLine(sbResponseBody.GetAsString());
    return;
}

Chilkat.JsonObject jsonResponse = new Chilkat.JsonObject();
jsonResponse.LoadSb(sbResponseBody);

int i;
int count_i;

string odataContext = jsonResponse.StringOf("\"@odata.context\"");
i = 0;
count_i = jsonResponse.SizeOfArray("value");
while (i < count_i) {
    jsonResponse.I = i;
    string odataEtag = jsonResponse.StringOf("value[i].\"@odata.etag\"");
    string title = jsonResponse.StringOf("value[i].title");
    int prioritycode = jsonResponse.IntOf("value[i].prioritycode");
    int severitycode = jsonResponse.IntOf("value[i].severitycode");
    string ticketnumber = jsonResponse.StringOf("value[i].ticketnumber");
    string createdon = jsonResponse.StringOf("value[i].createdon");
    string followupby = jsonResponse.StringOf("value[i].followupby");
    string resolveby = jsonResponse.StringOf("value[i].resolveby");
    string incidentid = jsonResponse.StringOf("value[i].incidentid");
    string customerid_accountAccountid = jsonResponse.StringOf("value[i].customerid_account.accountid");
    string customerid_accountName = jsonResponse.StringOf("value[i].customerid_account.name");
    i = i + 1;
}

Sample JSON Response Body

{
  "@odata.context": "https://mydomain.api.crm.dynamics.com/api/data/v9.0/$metadata#incidents(title,prioritycode,severitycode,ticketnumber,createdon,followupby,resolveby,customerid_account(accountid,name))",
  "value": [
    {
      "@odata.etag": "W/\"1161596\"",
      "title": "Faulty product catalog",
      "prioritycode": 2,
      "severitycode": 1,
      "ticketnumber": "CAS-01220-S1K8F4",
      "createdon": "2017-01-20T22:50:47Z",
      "followupby": "2015-06-04T16:15:42Z",
      "resolveby": "2015-06-05T16:15:42Z",
      "incidentid": "c49e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161597\"",
      "title": "Maintenance information for Desktop PCs.",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01226-D5F0K2",
      "createdon": "2017-01-20T22:50:54Z",
      "followupby": "2015-06-04T23:15:46Z",
      "resolveby": "2015-06-05T23:15:46Z",
      "incidentid": "d09e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161598\"",
      "title": "Need service feature question",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01232-S7L0X4",
      "createdon": "2017-01-20T22:50:57Z",
      "followupby": "2015-06-04T16:15:49Z",
      "resolveby": "2015-06-05T16:15:49Z",
      "incidentid": "dc9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161599\"",
      "title": "Product catalog requested",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01237-H0T7F2",
      "createdon": "2017-01-20T22:50:58Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "e69e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161600\"",
      "title": "Product service time inquiry",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01249-V5V2X3",
      "createdon": "2017-01-20T22:51:04Z",
      "followupby": null,
      "resolveby": null,
      "incidentid": "fe9e62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161601\"",
      "title": "Service required",
      "prioritycode": 1,
      "severitycode": 1,
      "ticketnumber": "CAS-01256-G9B1B1",
      "createdon": "2017-01-20T22:51:06Z",
      "followupby": "2015-06-04T16:16:06Z",
      "resolveby": "2015-06-05T16:16:06Z",
      "incidentid": "0c9f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    },
    {
      "@odata.etag": "W/\"1161602\"",
      "title": "Shipping time information resend",
      "prioritycode": 3,
      "severitycode": 1,
      "ticketnumber": "CAS-01261-N0C8H9",
      "createdon": "2017-01-20T22:51:13Z",
      "followupby": "2015-06-04T16:16:09Z",
      "resolveby": "2015-06-05T16:16:10Z",
      "incidentid": "169f62a8-90df-e311-9565-a45d36fc5fe8",
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    }
  ]
}