Gets all incidents, and gets the account name and accountid by expanding the customerid_account lookup property.
curl -X GET https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents \
-H "Accept: application/json" \
-H "OData-MaxVersion: 4.0" \
-H "OData-Version: 4.0" \
-d "$select=title,ticketnumber,description,createdon,emailaddress,statuscode,statecode" \
-d "$expand=customerid_account($select=name,accountid)" \
-H "Authorization: Bearer DYNAMICS_CRM_ACCESS_TOKEN"Chilkat.Rest rest = new Chilkat.Rest();
bool success;
// URL: https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents
bool bTls = true;
int port = 443;
bool bAutoReconnect = true;
success = rest.Connect("my-dynamics-domain.api.crm.dynamics.com",port,bTls,bAutoReconnect);
if (success != true) {
Debug.WriteLine("ConnectFailReason: " + Convert.ToString(rest.ConnectFailReason));
Debug.WriteLine(rest.LastErrorText);
return;
}
rest.AddQueryParam("$select","title,ticketnumber,description,createdon,emailaddress,statuscode,statecode");
rest.AddQueryParam("$expand","customerid_account($select=name,accountid)");
rest.AddHeader("OData-MaxVersion","4.0");
rest.AddHeader("Accept","application/json");
rest.AddHeader("OData-Version","4.0");
rest.AddHeader("Authorization","Bearer DYNAMICS_CRM_ACCESS_TOKEN");
Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
success = rest.FullRequestNoBodySb("GET","/api/data/v9.0/incidents",sbResponseBody);
if (success != true) {
Debug.WriteLine(rest.LastErrorText);
return;
}
int respStatusCode = rest.ResponseStatusCode;
if (respStatusCode >= 400) {
Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
Debug.WriteLine("Response Header:");
Debug.WriteLine(rest.ResponseHeader);
Debug.WriteLine("Response Body:");
Debug.WriteLine(sbResponseBody.GetAsString());
return;
}
Chilkat.JsonObject jsonResponse = new Chilkat.JsonObject();
jsonResponse.LoadSb(sbResponseBody);
int i;
int count_i;
string odataContext = jsonResponse.StringOf("\"@odata.context\"");
i = 0;
count_i = jsonResponse.SizeOfArray("value");
while (i < count_i) {
jsonResponse.I = i;
string odataEtag = jsonResponse.StringOf("value[i].\"@odata.etag\"");
string title = jsonResponse.StringOf("value[i].title");
string ticketnumber = jsonResponse.StringOf("value[i].ticketnumber");
string description = jsonResponse.StringOf("value[i].description");
string createdon = jsonResponse.StringOf("value[i].createdon");
string emailaddress = jsonResponse.StringOf("value[i].emailaddress");
int statuscode = jsonResponse.IntOf("value[i].statuscode");
int statecode = jsonResponse.IntOf("value[i].statecode");
string incidentid = jsonResponse.StringOf("value[i].incidentid");
string customerid_accountName = jsonResponse.StringOf("value[i].customerid_account.name");
string customerid_accountAccountid = jsonResponse.StringOf("value[i].customerid_account.accountid");
string customerid_account = jsonResponse.StringOf("value[i].customerid_account");
i = i + 1;
}
{
"@odata.context": "https://mydomain.api.crm.dynamics.com/api/data/v9.0/$metadata#incidents(title,ticketnumber,description,createdon,emailaddress,statuscode,statecode,customerid_account(name,accountid))",
"value": [
{
"@odata.etag": "W/\"1818362\"",
"title": "Product damaged (sample)",
"ticketnumber": "CAS-01000-C7N2X1",
"description": null,
"createdon": "2018-04-25T16:00:00Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "bf151f13-b749-e811-a959-000d3a1adfba",
"customerid_account": {
"name": "Litware, Inc.",
"accountid": "1c151f13-b749-e811-a959-000d3a1adfba"
}
},
{
"@odata.etag": "W/\"1162477\"",
"title": "Missing parts",
"ticketnumber": "CAS-00039-G6M3C9",
"description": null,
"createdon": "2018-03-03T12:34:40Z",
"emailaddress": null,
"statuscode": 5,
"statecode": 1,
"incidentid": "981133e1-1ffa-e511-8101-00155d09ab01",
"customerid_account": null
},
{
"@odata.etag": "W/\"1170218\"",
"title": "Parent Case for Item defective on delivery",
"ticketnumber": "CAS-00044-H4M0L5",
"description": null,
"createdon": "2018-03-12T16:21:09Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "6f021b89-c763-e511-80d5-3863bb2e33b0",
"customerid_account": null
},
{
"@odata.etag": "W/\"1170223\"",
"title": "Parent Case for Noise from product",
"ticketnumber": "CAS-00049-P1W4W7",
"description": null,
"createdon": "2018-03-12T16:21:10Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "f9bc218f-c763-e511-80d5-3863bb2e33b0",
"customerid_account": null
},
{
"@odata.etag": "W/\"1170228\"",
"title": "Parent Case for Product feature information required",
"ticketnumber": "CAS-00054-K3Z3F1",
"description": null,
"createdon": "2018-03-12T16:21:10Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "27bd218f-c763-e511-80d5-3863bb2e33b0",
"customerid_account": null
},
{
"@odata.etag": "W/\"1170233\"",
"title": "Parent Case for Product related question",
"ticketnumber": "CAS-00058-B6N5Z1",
"description": null,
"createdon": "2018-03-12T16:21:11Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "40de2795-c763-e511-80d5-3863bb2e33b0",
"customerid_account": null
},
{
"@odata.etag": "W/\"1170238\"",
"title": "Parent Case for Required Service scheduling request",
"ticketnumber": "CAS-00062-S8J4X6",
"description": null,
"createdon": "2018-03-12T16:21:11Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "1171fc9b-c763-e511-80d5-3863bb2e33b0",
"customerid_account": null
},
{
"@odata.etag": "W/\"1170243\"",
"title": "Parent Case for Service required soon",
"ticketnumber": "CAS-00068-H8S8F7",
"description": null,
"createdon": "2018-03-12T16:21:12Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "2671fc9b-c763-e511-80d5-3863bb2e33b0",
"customerid_account": null
},
{
"@odata.etag": "W/\"1161466\"",
"title": "Parent Case for Error E39X761",
"ticketnumber": "CAS-00077-V7N9W2",
"description": null,
"createdon": "2018-03-03T12:34:41Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "a6c64631-c41e-e511-80d7-3863bb2eb380",
"customerid_account": {
"name": "A. Datum",
"accountid": "475b158c-541c-e511-80d3-3863bb347ba8"
}
},
{
"@odata.etag": "W/\"1172579\"",
"title": "Service call request",
"ticketnumber": "CAS-00075-D6Z4C7",
"description": null,
"createdon": "2018-03-12T16:21:12Z",
"emailaddress": null,
"statuscode": 5,
"statecode": 1,
"incidentid": "26467a5f-a593-e511-80db-3863bb2ed1f8",
"customerid_account": {
"name": "City Power & Light",
"accountid": "aea19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1170256\"",
"title": "Request to Schedule Preventive Maintenance ",
"ticketnumber": "CAS-00079-G8M0Q9",
"description": null,
"createdon": "2018-03-12T16:21:13Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "b3c9a389-ac93-e511-80db-3863bb2ed1f8",
"customerid_account": {
"name": "School of Fine Art",
"accountid": "c6a19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1170261\"",
"title": "Product inquiry",
"ticketnumber": "CAS-00081-J9C5H4",
"description": null,
"createdon": "2018-03-12T16:21:13Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "37888358-ae93-e511-80db-3863bb2ed1f8",
"customerid_account": {
"name": "Blue Yonder Airlines",
"accountid": "aca19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1170267\"",
"title": "Service call requested",
"ticketnumber": "CAS-00082-W9C9X0",
"description": null,
"createdon": "2018-03-12T16:21:13Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "1202b4ae-ae93-e511-80db-3863bb2ed1f8",
"customerid_account": {
"name": "Coho Winery",
"accountid": "b0a19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1172585\"",
"title": "Service Request",
"ticketnumber": "CAS-00072-S1G3M8",
"description": "Maintenance service request.",
"createdon": "2018-03-12T16:21:13Z",
"emailaddress": null,
"statuscode": 5,
"statecode": 1,
"incidentid": "c7d27f2e-9493-e511-80d6-3863bb363e80",
"customerid_account": {
"name": "Alpine Ski House",
"accountid": "aaa19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1170285\"",
"title": "3D Printer Support",
"ticketnumber": "CAS-00033-Q9K5B1",
"description": "Marissa is having problems with Bluetooth connectivity to the ABS Filament 3D Printer. This may be an issue with out-of-date drivers.",
"createdon": "2018-03-12T16:21:14Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "69ab2ce9-e8c5-e511-80de-6c3be5a8dad0",
"customerid_account": null
},
{
"@odata.etag": "W/\"1161651\"",
"title": "Average order shipment time",
"ticketnumber": "CAS-01213-P8B3X0",
"description": "Customer inquiry as to average shipping time",
"createdon": "2017-01-20T22:50:45Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "b69e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Litware",
"accountid": "bca19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1161554\"",
"title": "Complete overhaul required",
"ticketnumber": "CAS-01214-S6Z4Z6",
"description": "Overhaul of customer system required",
"createdon": "2017-01-20T22:50:43Z",
"emailaddress": null,
"statuscode": 5,
"statecode": 1,
"incidentid": "b89e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Consolidated Messenger",
"accountid": "b2a19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1161467\"",
"title": "Contact details requested",
"ticketnumber": "CAS-01215-N0Y1T2",
"description": "Customer contact details requested.",
"createdon": "2017-01-20T22:50:47Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "ba9e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "A. Datum",
"accountid": "475b158c-541c-e511-80d3-3863bb347ba8"
}
},
{
"@odata.etag": "W/\"1161510\"",
"title": "Customer Contact Information",
"ticketnumber": "CAS-01216-L3S7F2",
"description": "Contact Information Request",
"createdon": "2017-01-20T22:50:49Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "bc9e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Blue Yonder Airlines",
"accountid": "aca19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1161492\"",
"title": "Delivery never arrived",
"ticketnumber": "CAS-01219-H6B9P4",
"description": null,
"createdon": "2017-01-20T22:50:49Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "c29e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Alpine Ski House",
"accountid": "aaa19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1161596\"",
"title": "Faulty product catalog",
"ticketnumber": "CAS-01220-S1K8F4",
"description": null,
"createdon": "2017-01-20T22:50:47Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "c49e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Fourth Coffee",
"accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1161652\"",
"title": "Incorrect product information online",
"ticketnumber": "CAS-01222-S6G5J0",
"description": null,
"createdon": "2017-01-20T22:50:51Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "c89e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Litware",
"accountid": "bca19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1161555\"",
"title": "Information on the product",
"ticketnumber": "CAS-01223-Z6Y4Y1",
"description": null,
"createdon": "2017-01-20T22:50:53Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "ca9e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Consolidated Messenger",
"accountid": "b2a19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1161568\"",
"title": "Item defective",
"ticketnumber": "CAS-01224-K7W7X1",
"description": null,
"createdon": "2017-01-20T22:50:54Z",
"emailaddress": null,
"statuscode": 5,
"statecode": 1,
"incidentid": "cc9e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Fabrikam, Inc.",
"accountid": "b4a19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1161597\"",
"title": "Maintenance information for Desktop PCs.",
"ticketnumber": "CAS-01226-D5F0K2",
"description": null,
"createdon": "2017-01-20T22:50:54Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "d09e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Fourth Coffee",
"accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1161637\"",
"title": "Maintenance time information required",
"ticketnumber": "CAS-01228-R4R6L0",
"description": null,
"createdon": "2017-01-20T22:50:52Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "d49e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Humongous Insurance",
"accountid": "baa19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1161797\"",
"title": "Need help with 3D printer components",
"ticketnumber": "CAS-01230-P5Y4B7",
"description": null,
"createdon": "2017-01-20T22:50:55Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "d89e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "The Phone Company",
"accountid": "cca19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1161598\"",
"title": "Need service feature question",
"ticketnumber": "CAS-01232-S7L0X4",
"description": null,
"createdon": "2017-01-20T22:50:57Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "dc9e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Fourth Coffee",
"accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1170346\"",
"title": "Operating manual required",
"ticketnumber": "CAS-01235-N3D0M1",
"description": null,
"createdon": "2017-01-20T22:50:58Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "e29e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "A. Datum",
"accountid": "475b158c-541c-e511-80d3-3863bb347ba8"
}
},
{
"@odata.etag": "W/\"1161599\"",
"title": "Product catalog requested",
"ticketnumber": "CAS-01237-H0T7F2",
"description": null,
"createdon": "2017-01-20T22:50:58Z",
"emailaddress": null,
"statuscode": 5,
"statecode": 1,
"incidentid": "e69e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Fourth Coffee",
"accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1161653\"",
"title": "Product damaged",
"ticketnumber": "CAS-01238-F4W6Y7",
"description": null,
"createdon": "2017-01-20T22:50:56Z",
"emailaddress": null,
"statuscode": 5,
"statecode": 1,
"incidentid": "e89e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Litware",
"accountid": "bca19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1161539\"",
"title": "Product damaged during shipment",
"ticketnumber": "CAS-01239-F9N7V2",
"description": "Customer is requesting a new product be shipped immediately. The cost is to be covered by the Shipping company, ",
"createdon": "2017-01-20T22:51:00Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "ea9e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Coho Winery",
"accountid": "b0a19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1170364\"",
"title": "Product information required",
"ticketnumber": "CAS-01242-W9H7T3",
"description": null,
"createdon": "2017-01-20T22:51:00Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "f09e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Fabrikam, Inc.",
"accountid": "b4a19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1170378\"",
"title": "Product question",
"ticketnumber": "CAS-01244-S6B1P5",
"description": null,
"createdon": "2017-01-20T22:51:05Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "f49e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "A. Datum",
"accountid": "475b158c-541c-e511-80d3-3863bb347ba8"
}
},
{
"@odata.etag": "W/\"1172591\"",
"title": "Product question re warranty",
"ticketnumber": "CAS-01245-K3H4H7",
"description": null,
"createdon": "2017-01-20T22:51:02Z",
"emailaddress": null,
"statuscode": 5,
"statecode": 1,
"incidentid": "f69e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Consolidated Messenger",
"accountid": "b2a19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1170390\"",
"title": "Product service time",
"ticketnumber": "CAS-01248-B4G9S0",
"description": null,
"createdon": "2017-01-20T22:51:01Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "fc9e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Fabrikam, Inc.",
"accountid": "b4a19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1161600\"",
"title": "Product service time inquiry",
"ticketnumber": "CAS-01249-V5V2X3",
"description": null,
"createdon": "2017-01-20T22:51:04Z",
"emailaddress": null,
"statuscode": 5,
"statecode": 1,
"incidentid": "fe9e62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "Fourth Coffee",
"accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200"
}
},
{
"@odata.etag": "W/\"1170402\"",
"title": "Required Service",
"ticketnumber": "CAS-01250-W8J3F2",
"description": null,
"createdon": "2017-01-20T22:51:03Z",
"emailaddress": null,
"statuscode": 1,
"statecode": 0,
"incidentid": "009f62a8-90df-e311-9565-a45d36fc5fe8",
"customerid_account": {
"name": "A. Datum",
"accountid": "475b158c-541c-e511-80d3-3863bb347ba8"
}
},
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