C++ Dynamics CRM: Get All Information for a Specific Incident

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Returns the entire JSON record for a specific incident.

Documentation: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/incident?view=dynamics-ce-odata-9

CURL Command

curl -X GET https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents \
  -H "Accept: application/json" \
  -H "OData-MaxVersion: 4.0"  \
  -H "OData-Version: 4.0" \
  -d "$expand=customerid_account($select=accountid,name)" \
  -d "$filter=incidentid eq c49e62a8-90df-e311-9565-a45d36fc5fe8" \
  -H "Authorization: Bearer DYNAMICS_CRM_ACCESS_TOKEN"

C++ Example

#include <CkRest.h>
#include <CkStringBuilder.h>
#include <CkJsonObject.h>

void ChilkatSample(void)
    {
    CkRest rest;
    bool success;

    //  URL: https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents
    bool bTls = true;
    int port = 443;
    bool bAutoReconnect = true;
    success = rest.Connect("my-dynamics-domain.api.crm.dynamics.com",port,bTls,bAutoReconnect);
    if (success != true) {
        std::cout << "ConnectFailReason: " << rest.get_ConnectFailReason() << "\r\n";
        std::cout << rest.lastErrorText() << "\r\n";
        return;
    }

    rest.AddQueryParam("$expand","customerid_account($select=accountid,name)");
    rest.AddQueryParam("$filter","incidentid eq c49e62a8-90df-e311-9565-a45d36fc5fe8");

    rest.AddHeader("OData-MaxVersion","4.0");
    rest.AddHeader("Accept","application/json");
    rest.AddHeader("OData-Version","4.0");
    rest.AddHeader("Authorization","Bearer DYNAMICS_CRM_ACCESS_TOKEN");

    CkStringBuilder sbResponseBody;
    success = rest.FullRequestNoBodySb("GET","/api/data/v9.0/incidents",sbResponseBody);
    if (success != true) {
        std::cout << rest.lastErrorText() << "\r\n";
        return;
    }

    int respStatusCode = rest.get_ResponseStatusCode();
    if (respStatusCode >= 400) {
        std::cout << "Response Status Code = " << respStatusCode << "\r\n";
        std::cout << "Response Header:" << "\r\n";
        std::cout << rest.responseHeader() << "\r\n";
        std::cout << "Response Body:" << "\r\n";
        std::cout << sbResponseBody.getAsString() << "\r\n";
        return;
    }

    CkJsonObject jsonResponse;
    jsonResponse.LoadSb(sbResponseBody);

    int i;
    int count_i;

    const char *odataContext = jsonResponse.stringOf("\"@odata.context\"");
    i = 0;
    count_i = jsonResponse.SizeOfArray("value");
    while (i < count_i) {
        jsonResponse.put_I(i);
        const char *odataEtag = jsonResponse.stringOf("value[i].\"@odata.etag\"");
        const char *v_resolvebykpiid_value = jsonResponse.stringOf("value[i]._resolvebykpiid_value");
        bool customercontacted = jsonResponse.BoolOf("value[i].customercontacted");
        const char *v_accountid_value = jsonResponse.stringOf("value[i]._accountid_value");
        int prioritycode = jsonResponse.IntOf("value[i].prioritycode");
        const char *v_msdyn_incidenttype_value = jsonResponse.stringOf("value[i]._msdyn_incidenttype_value");
        int caseorigincode = jsonResponse.IntOf("value[i].caseorigincode");
        const char *modifiedon = jsonResponse.stringOf("value[i].modifiedon");
        const char *v_parentcaseid_value = jsonResponse.stringOf("value[i]._parentcaseid_value");
        const char *v_slainvokedid_value = jsonResponse.stringOf("value[i]._slainvokedid_value");
        const char *overriddencreatedon = jsonResponse.stringOf("value[i].overriddencreatedon");
        bool isescalated = jsonResponse.BoolOf("value[i].isescalated");
        const char *int_paraturecasenumber = jsonResponse.stringOf("value[i].int_paraturecasenumber");
        bool checkemail = jsonResponse.BoolOf("value[i].checkemail");
        const char *followupby = jsonResponse.stringOf("value[i].followupby");
        const char *ticketnumber = jsonResponse.stringOf("value[i].ticketnumber");
        int versionnumber = jsonResponse.IntOf("value[i].versionnumber");
        const char *v_modifiedby_value = jsonResponse.stringOf("value[i]._modifiedby_value");
        const char *billedserviceunits = jsonResponse.stringOf("value[i].billedserviceunits");
        bool decremententitlementterm = jsonResponse.BoolOf("value[i].decremententitlementterm");
        const char *onholdtime = jsonResponse.stringOf("value[i].onholdtime");
        const char *resolveby = jsonResponse.stringOf("value[i].resolveby");
        bool int_upsellreferral = jsonResponse.BoolOf("value[i].int_upsellreferral");
        const char *messagetypecode = jsonResponse.stringOf("value[i].messagetypecode");
        const char *emailaddress = jsonResponse.stringOf("value[i].emailaddress");
        bool merged = jsonResponse.BoolOf("value[i].merged");
        const char *int_surveryparticipation = jsonResponse.stringOf("value[i].int_surveryparticipation");
        const char *contractservicelevelcode = jsonResponse.stringOf("value[i].contractservicelevelcode");
        const char *v_createdonbehalfby_value = jsonResponse.stringOf("value[i]._createdonbehalfby_value");
        const char *v_contactid_value = jsonResponse.stringOf("value[i]._contactid_value");
        const char *v_existingcase_value = jsonResponse.stringOf("value[i]._existingcase_value");
        const char *productserialnumber = jsonResponse.stringOf("value[i].productserialnumber");
        const char *v_owninguser_value = jsonResponse.stringOf("value[i]._owninguser_value");
        const char *int_effortnum = jsonResponse.stringOf("value[i].int_effortnum");
        const char *escalatedon = jsonResponse.stringOf("value[i].escalatedon");
        const char *v_productid_value = jsonResponse.stringOf("value[i]._productid_value");
        bool followuptaskcreated = jsonResponse.BoolOf("value[i].followuptaskcreated");
        const char *v_ownerid_value = jsonResponse.stringOf("value[i]._ownerid_value");
        const char *new_actualsatisfaction = jsonResponse.stringOf("value[i].new_actualsatisfaction");
        const char *v_socialprofileid_value = jsonResponse.stringOf("value[i]._socialprofileid_value");
        const char *v_createdbyexternalparty_value = jsonResponse.stringOf("value[i]._createdbyexternalparty_value");
        const char *v_contractid_value = jsonResponse.stringOf("value[i]._contractid_value");
        const char *v_modifiedbyexternalparty_value = jsonResponse.stringOf("value[i]._modifiedbyexternalparty_value");
        const char *v_masterid_value = jsonResponse.stringOf("value[i]._masterid_value");
        int timezoneruleversionnumber = jsonResponse.IntOf("value[i].timezoneruleversionnumber");
        const char *entityimageid = jsonResponse.stringOf("value[i].entityimageid");
        const char *v_primarycontactid_value = jsonResponse.stringOf("value[i]._primarycontactid_value");
        int importsequencenumber = jsonResponse.IntOf("value[i].importsequencenumber");
        const char *v_owningteam_value = jsonResponse.stringOf("value[i]._owningteam_value");
        bool routecase = jsonResponse.BoolOf("value[i].routecase");
        bool blockedprofile = jsonResponse.BoolOf("value[i].blockedprofile");
        int statecode = jsonResponse.IntOf("value[i].statecode");
        const char *int_casecategory = jsonResponse.stringOf("value[i].int_casecategory");
        const char *entityimage_timestamp = jsonResponse.stringOf("value[i].entityimage_timestamp");
        int firstresponseslastatus = jsonResponse.IntOf("value[i].firstresponseslastatus");
        const char *traversedpath = jsonResponse.stringOf("value[i].traversedpath");
        const char *int_actualsatisfaction = jsonResponse.stringOf("value[i].int_actualsatisfaction");
        const char *v_int_associatedproduct_value = jsonResponse.stringOf("value[i]._int_associatedproduct_value");
        const char *v_customerid_value = jsonResponse.stringOf("value[i]._customerid_value");
        const char *entityimage = jsonResponse.stringOf("value[i].entityimage");
        const char *v_entitlementid_value = jsonResponse.stringOf("value[i]._entitlementid_value");
        bool activitiescomplete = jsonResponse.BoolOf("value[i].activitiescomplete");
        const char *new_upsellreferral = jsonResponse.stringOf("value[i].new_upsellreferral");
        int statuscode = jsonResponse.IntOf("value[i].statuscode");
        const char *processid = jsonResponse.stringOf("value[i].processid");
        const char *v_contractdetailid_value = jsonResponse.stringOf("value[i]._contractdetailid_value");
        int int_customereffort = jsonResponse.IntOf("value[i].int_customereffort");
        const char *responseby = jsonResponse.stringOf("value[i].responseby");
        const char *v_transactioncurrencyid_value = jsonResponse.stringOf("value[i]._transactioncurrencyid_value");
        const char *sentimentvalue = jsonResponse.stringOf("value[i].sentimentvalue");
        const char *v_slaid_value = jsonResponse.stringOf("value[i]._slaid_value");
        const char *influencescore = jsonResponse.stringOf("value[i].influencescore");
        const char *v_firstresponsebykpiid_value = jsonResponse.stringOf("value[i]._firstresponsebykpiid_value");
        const char *utcconversiontimezonecode = jsonResponse.stringOf("value[i].utcconversiontimezonecode");
        const char *numberofchildincidents = jsonResponse.stringOf("value[i].numberofchildincidents");
        const char *incidentid = jsonResponse.stringOf("value[i].incidentid");
        const char *new_casecategory = jsonResponse.stringOf("value[i].new_casecategory");
        const char *v_owningbusinessunit_value = jsonResponse.stringOf("value[i]._owningbusinessunit_value");
        int casetypecode = jsonResponse.IntOf("value[i].casetypecode");
        int resolvebyslastatus = jsonResponse.IntOf("value[i].resolvebyslastatus");
        const char *createdon = jsonResponse.stringOf("value[i].createdon");
        int severitycode = jsonResponse.IntOf("value[i].severitycode");
        const char *exchangerate = jsonResponse.stringOf("value[i].exchangerate");
        const char *v_subjectid_value = jsonResponse.stringOf("value[i]._subjectid_value");
        int servicestage = jsonResponse.IntOf("value[i].servicestage");
        const char *description = jsonResponse.stringOf("value[i].description");
        const char *lastonholdtime = jsonResponse.stringOf("value[i].lastonholdtime");
        const char *actualserviceunits = jsonResponse.stringOf("value[i].actualserviceunits");
        const char *title = jsonResponse.stringOf("value[i].title");
        const char *v_createdby_value = jsonResponse.stringOf("value[i]._createdby_value");
        bool isdecrementing = jsonResponse.BoolOf("value[i].isdecrementing");
        const char *v_modifiedonbehalfby_value = jsonResponse.stringOf("value[i]._modifiedonbehalfby_value");
        int customersatisfactioncode = jsonResponse.IntOf("value[i].customersatisfactioncode");
        const char *stageid = jsonResponse.stringOf("value[i].stageid");
        const char *v_kbarticleid_value = jsonResponse.stringOf("value[i]._kbarticleid_value");
        const char *entityimage_url = jsonResponse.stringOf("value[i].entityimage_url");
        bool firstresponsesent = jsonResponse.BoolOf("value[i].firstresponsesent");
        int incidentstagecode = jsonResponse.IntOf("value[i].incidentstagecode");
        const char *customerid_accountAccountid = jsonResponse.stringOf("value[i].customerid_account.accountid");
        const char *customerid_accountName = jsonResponse.stringOf("value[i].customerid_account.name");
        i = i + 1;
    }
    }

Sample JSON Response Body

{
  "@odata.context": "https://mydomain.api.crm.dynamics.com/api/data/v9.0/$metadata#incidents(customerid_account(accountid,name))",
  "value": [
    {
      "@odata.etag": "W/\"1161596\"",
      "_resolvebykpiid_value": null,
      "customercontacted": false,
      "_accountid_value": null,
      "prioritycode": 2,
      "_msdyn_incidenttype_value": null,
      "caseorigincode": 2,
      "modifiedon": "2018-03-03T12:34:48Z",
      "_parentcaseid_value": null,
      "_slainvokedid_value": null,
      "overriddencreatedon": "2018-03-03T12:34:48Z",
      "isescalated": false,
      "int_paraturecasenumber": null,
      "checkemail": false,
      "followupby": "2015-06-04T16:15:42Z",
      "ticketnumber": "CAS-01220-S1K8F4",
      "versionnumber": 1161596,
      "_modifiedby_value": "32ff7175-0dbe-4acb-872e-22f86435bf98",
      "billedserviceunits": null,
      "decremententitlementterm": true,
      "onholdtime": null,
      "resolveby": "2015-06-05T16:15:42Z",
      "int_upsellreferral": false,
      "messagetypecode": null,
      "emailaddress": null,
      "merged": false,
      "int_surveryparticipation": null,
      "contractservicelevelcode": null,
      "_createdonbehalfby_value": null,
      "_contactid_value": null,
      "_existingcase_value": null,
      "productserialnumber": null,
      "_owninguser_value": "32ff7175-0dbe-4acb-872e-22f86435bf98",
      "int_effortnum": null,
      "escalatedon": null,
      "_productid_value": "3509d8af-7bc3-e411-80df-fc15b42886e8",
      "followuptaskcreated": false,
      "_ownerid_value": "32ff7175-0dbe-4acb-872e-22f86435bf98",
      "new_actualsatisfaction": null,
      "_socialprofileid_value": null,
      "_createdbyexternalparty_value": null,
      "_contractid_value": null,
      "_modifiedbyexternalparty_value": null,
      "_masterid_value": null,
      "timezoneruleversionnumber": 0,
      "entityimageid": null,
      "_primarycontactid_value": null,
      "importsequencenumber": 124,
      "_owningteam_value": null,
      "routecase": true,
      "blockedprofile": false,
      "statecode": 0,
      "int_casecategory": null,
      "entityimage_timestamp": null,
      "firstresponseslastatus": 1,
      "traversedpath": null,
      "int_actualsatisfaction": null,
      "_int_associatedproduct_value": null,
      "_customerid_value": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
      "entityimage": null,
      "_entitlementid_value": null,
      "activitiescomplete": false,
      "new_upsellreferral": null,
      "statuscode": 1,
      "processid": "0ffbcde4-61c1-4355-aa89-aa1d7b2b8792",
      "_contractdetailid_value": null,
      "int_customereffort": 121590000,
      "responseby": null,
      "_transactioncurrencyid_value": null,
      "sentimentvalue": null,
      "_slaid_value": null,
      "influencescore": null,
      "_firstresponsebykpiid_value": null,
      "utcconversiontimezonecode": null,
      "numberofchildincidents": null,
      "incidentid": "c49e62a8-90df-e311-9565-a45d36fc5fe8",
      "new_casecategory": null,
      "_owningbusinessunit_value": "c4106190-c81e-e811-a980-000d3a192e9a",
      "casetypecode": 2,
      "resolvebyslastatus": 1,
      "createdon": "2017-01-20T22:50:47Z",
      "severitycode": 1,
      "exchangerate": null,
      "_subjectid_value": "191de3d1-21d5-e411-80eb-c4346bad3638",
      "servicestage": 0,
      "description": null,
      "lastonholdtime": null,
      "actualserviceunits": null,
      "title": "Faulty product catalog",
      "_createdby_value": "32ff7175-0dbe-4acb-872e-22f86435bf98",
      "isdecrementing": false,
      "_modifiedonbehalfby_value": null,
      "customersatisfactioncode": 3,
      "stageid": "92a6721b-d465-4d36-aef7-e8822d7a5a6a",
      "_kbarticleid_value": null,
      "entityimage_url": null,
      "firstresponsesent": false,
      "incidentstagecode": 1,
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    }
  ]
}