Android™ Dynamics CRM: Get All Information for a Specific Incident

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Returns the entire JSON record for a specific incident.

Documentation: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/incident?view=dynamics-ce-odata-9

CURL Command

curl -X GET https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents \
  -H "Accept: application/json" \
  -H "OData-MaxVersion: 4.0"  \
  -H "OData-Version: 4.0" \
  -d "$expand=customerid_account($select=accountid,name)" \
  -d "$filter=incidentid eq c49e62a8-90df-e311-9565-a45d36fc5fe8" \
  -H "Authorization: Bearer DYNAMICS_CRM_ACCESS_TOKEN"

Android™ Example

// Important: Don't forget to include the call to System.loadLibrary
// as shown at the bottom of this code sample.
package com.test;

import android.app.Activity;
import com.chilkatsoft.*;

import android.widget.TextView;
import android.os.Bundle;

public class SimpleActivity extends Activity {

  private static final String TAG = "Chilkat";

  // Called when the activity is first created.
  @Override
  public void onCreate(Bundle savedInstanceState) {
    super.onCreate(savedInstanceState);

    CkRest rest = new CkRest();
    boolean success;

    //  URL: https://my-dynamics-domain.api.crm.dynamics.com/api/data/v9.0/incidents
    boolean bTls = true;
    int port = 443;
    boolean bAutoReconnect = true;
    success = rest.Connect("my-dynamics-domain.api.crm.dynamics.com",port,bTls,bAutoReconnect);
    if (success != true) {
        Log.i(TAG, "ConnectFailReason: " + String.valueOf(rest.get_ConnectFailReason()));
        Log.i(TAG, rest.lastErrorText());
        return;
        }

    rest.AddQueryParam("$expand","customerid_account($select=accountid,name)");
    rest.AddQueryParam("$filter","incidentid eq c49e62a8-90df-e311-9565-a45d36fc5fe8");

    rest.AddHeader("OData-MaxVersion","4.0");
    rest.AddHeader("Accept","application/json");
    rest.AddHeader("OData-Version","4.0");
    rest.AddHeader("Authorization","Bearer DYNAMICS_CRM_ACCESS_TOKEN");

    CkStringBuilder sbResponseBody = new CkStringBuilder();
    success = rest.FullRequestNoBodySb("GET","/api/data/v9.0/incidents",sbResponseBody);
    if (success != true) {
        Log.i(TAG, rest.lastErrorText());
        return;
        }

    int respStatusCode = rest.get_ResponseStatusCode();
    if (respStatusCode >= 400) {
        Log.i(TAG, "Response Status Code = " + String.valueOf(respStatusCode));
        Log.i(TAG, "Response Header:");
        Log.i(TAG, rest.responseHeader());
        Log.i(TAG, "Response Body:");
        Log.i(TAG, sbResponseBody.getAsString());
        return;
        }

    CkJsonObject jsonResponse = new CkJsonObject();
    jsonResponse.LoadSb(sbResponseBody);

    int i;
    int count_i;

    String odataContext = jsonResponse.stringOf("\"@odata.context\"");
    i = 0;
    count_i = jsonResponse.SizeOfArray("value");
    while (i < count_i) {
        jsonResponse.put_I(i);
        String odataEtag = jsonResponse.stringOf("value[i].\"@odata.etag\"");
        String v_resolvebykpiid_value = jsonResponse.stringOf("value[i]._resolvebykpiid_value");
        boolean customercontacted = jsonResponse.BoolOf("value[i].customercontacted");
        String v_accountid_value = jsonResponse.stringOf("value[i]._accountid_value");
        int prioritycode = jsonResponse.IntOf("value[i].prioritycode");
        String v_msdyn_incidenttype_value = jsonResponse.stringOf("value[i]._msdyn_incidenttype_value");
        int caseorigincode = jsonResponse.IntOf("value[i].caseorigincode");
        String modifiedon = jsonResponse.stringOf("value[i].modifiedon");
        String v_parentcaseid_value = jsonResponse.stringOf("value[i]._parentcaseid_value");
        String v_slainvokedid_value = jsonResponse.stringOf("value[i]._slainvokedid_value");
        String overriddencreatedon = jsonResponse.stringOf("value[i].overriddencreatedon");
        boolean isescalated = jsonResponse.BoolOf("value[i].isescalated");
        String int_paraturecasenumber = jsonResponse.stringOf("value[i].int_paraturecasenumber");
        boolean checkemail = jsonResponse.BoolOf("value[i].checkemail");
        String followupby = jsonResponse.stringOf("value[i].followupby");
        String ticketnumber = jsonResponse.stringOf("value[i].ticketnumber");
        int versionnumber = jsonResponse.IntOf("value[i].versionnumber");
        String v_modifiedby_value = jsonResponse.stringOf("value[i]._modifiedby_value");
        String billedserviceunits = jsonResponse.stringOf("value[i].billedserviceunits");
        boolean decremententitlementterm = jsonResponse.BoolOf("value[i].decremententitlementterm");
        String onholdtime = jsonResponse.stringOf("value[i].onholdtime");
        String resolveby = jsonResponse.stringOf("value[i].resolveby");
        boolean int_upsellreferral = jsonResponse.BoolOf("value[i].int_upsellreferral");
        String messagetypecode = jsonResponse.stringOf("value[i].messagetypecode");
        String emailaddress = jsonResponse.stringOf("value[i].emailaddress");
        boolean merged = jsonResponse.BoolOf("value[i].merged");
        String int_surveryparticipation = jsonResponse.stringOf("value[i].int_surveryparticipation");
        String contractservicelevelcode = jsonResponse.stringOf("value[i].contractservicelevelcode");
        String v_createdonbehalfby_value = jsonResponse.stringOf("value[i]._createdonbehalfby_value");
        String v_contactid_value = jsonResponse.stringOf("value[i]._contactid_value");
        String v_existingcase_value = jsonResponse.stringOf("value[i]._existingcase_value");
        String productserialnumber = jsonResponse.stringOf("value[i].productserialnumber");
        String v_owninguser_value = jsonResponse.stringOf("value[i]._owninguser_value");
        String int_effortnum = jsonResponse.stringOf("value[i].int_effortnum");
        String escalatedon = jsonResponse.stringOf("value[i].escalatedon");
        String v_productid_value = jsonResponse.stringOf("value[i]._productid_value");
        boolean followuptaskcreated = jsonResponse.BoolOf("value[i].followuptaskcreated");
        String v_ownerid_value = jsonResponse.stringOf("value[i]._ownerid_value");
        String new_actualsatisfaction = jsonResponse.stringOf("value[i].new_actualsatisfaction");
        String v_socialprofileid_value = jsonResponse.stringOf("value[i]._socialprofileid_value");
        String v_createdbyexternalparty_value = jsonResponse.stringOf("value[i]._createdbyexternalparty_value");
        String v_contractid_value = jsonResponse.stringOf("value[i]._contractid_value");
        String v_modifiedbyexternalparty_value = jsonResponse.stringOf("value[i]._modifiedbyexternalparty_value");
        String v_masterid_value = jsonResponse.stringOf("value[i]._masterid_value");
        int timezoneruleversionnumber = jsonResponse.IntOf("value[i].timezoneruleversionnumber");
        String entityimageid = jsonResponse.stringOf("value[i].entityimageid");
        String v_primarycontactid_value = jsonResponse.stringOf("value[i]._primarycontactid_value");
        int importsequencenumber = jsonResponse.IntOf("value[i].importsequencenumber");
        String v_owningteam_value = jsonResponse.stringOf("value[i]._owningteam_value");
        boolean routecase = jsonResponse.BoolOf("value[i].routecase");
        boolean blockedprofile = jsonResponse.BoolOf("value[i].blockedprofile");
        int statecode = jsonResponse.IntOf("value[i].statecode");
        String int_casecategory = jsonResponse.stringOf("value[i].int_casecategory");
        String entityimage_timestamp = jsonResponse.stringOf("value[i].entityimage_timestamp");
        int firstresponseslastatus = jsonResponse.IntOf("value[i].firstresponseslastatus");
        String traversedpath = jsonResponse.stringOf("value[i].traversedpath");
        String int_actualsatisfaction = jsonResponse.stringOf("value[i].int_actualsatisfaction");
        String v_int_associatedproduct_value = jsonResponse.stringOf("value[i]._int_associatedproduct_value");
        String v_customerid_value = jsonResponse.stringOf("value[i]._customerid_value");
        String entityimage = jsonResponse.stringOf("value[i].entityimage");
        String v_entitlementid_value = jsonResponse.stringOf("value[i]._entitlementid_value");
        boolean activitiescomplete = jsonResponse.BoolOf("value[i].activitiescomplete");
        String new_upsellreferral = jsonResponse.stringOf("value[i].new_upsellreferral");
        int statuscode = jsonResponse.IntOf("value[i].statuscode");
        String processid = jsonResponse.stringOf("value[i].processid");
        String v_contractdetailid_value = jsonResponse.stringOf("value[i]._contractdetailid_value");
        int int_customereffort = jsonResponse.IntOf("value[i].int_customereffort");
        String responseby = jsonResponse.stringOf("value[i].responseby");
        String v_transactioncurrencyid_value = jsonResponse.stringOf("value[i]._transactioncurrencyid_value");
        String sentimentvalue = jsonResponse.stringOf("value[i].sentimentvalue");
        String v_slaid_value = jsonResponse.stringOf("value[i]._slaid_value");
        String influencescore = jsonResponse.stringOf("value[i].influencescore");
        String v_firstresponsebykpiid_value = jsonResponse.stringOf("value[i]._firstresponsebykpiid_value");
        String utcconversiontimezonecode = jsonResponse.stringOf("value[i].utcconversiontimezonecode");
        String numberofchildincidents = jsonResponse.stringOf("value[i].numberofchildincidents");
        String incidentid = jsonResponse.stringOf("value[i].incidentid");
        String new_casecategory = jsonResponse.stringOf("value[i].new_casecategory");
        String v_owningbusinessunit_value = jsonResponse.stringOf("value[i]._owningbusinessunit_value");
        int casetypecode = jsonResponse.IntOf("value[i].casetypecode");
        int resolvebyslastatus = jsonResponse.IntOf("value[i].resolvebyslastatus");
        String createdon = jsonResponse.stringOf("value[i].createdon");
        int severitycode = jsonResponse.IntOf("value[i].severitycode");
        String exchangerate = jsonResponse.stringOf("value[i].exchangerate");
        String v_subjectid_value = jsonResponse.stringOf("value[i]._subjectid_value");
        int servicestage = jsonResponse.IntOf("value[i].servicestage");
        String description = jsonResponse.stringOf("value[i].description");
        String lastonholdtime = jsonResponse.stringOf("value[i].lastonholdtime");
        String actualserviceunits = jsonResponse.stringOf("value[i].actualserviceunits");
        String title = jsonResponse.stringOf("value[i].title");
        String v_createdby_value = jsonResponse.stringOf("value[i]._createdby_value");
        boolean isdecrementing = jsonResponse.BoolOf("value[i].isdecrementing");
        String v_modifiedonbehalfby_value = jsonResponse.stringOf("value[i]._modifiedonbehalfby_value");
        int customersatisfactioncode = jsonResponse.IntOf("value[i].customersatisfactioncode");
        String stageid = jsonResponse.stringOf("value[i].stageid");
        String v_kbarticleid_value = jsonResponse.stringOf("value[i]._kbarticleid_value");
        String entityimage_url = jsonResponse.stringOf("value[i].entityimage_url");
        boolean firstresponsesent = jsonResponse.BoolOf("value[i].firstresponsesent");
        int incidentstagecode = jsonResponse.IntOf("value[i].incidentstagecode");
        String customerid_accountAccountid = jsonResponse.stringOf("value[i].customerid_account.accountid");
        String customerid_accountName = jsonResponse.stringOf("value[i].customerid_account.name");
        i = i + 1;
        }


  }

  static {
      System.loadLibrary("chilkat");

      // Note: If the incorrect library name is passed to System.loadLibrary,
      // then you will see the following error message at application startup:
      //"The application <your-application-name> has stopped unexpectedly. Please try again."
  }
}

Sample JSON Response Body

{
  "@odata.context": "https://mydomain.api.crm.dynamics.com/api/data/v9.0/$metadata#incidents(customerid_account(accountid,name))",
  "value": [
    {
      "@odata.etag": "W/\"1161596\"",
      "_resolvebykpiid_value": null,
      "customercontacted": false,
      "_accountid_value": null,
      "prioritycode": 2,
      "_msdyn_incidenttype_value": null,
      "caseorigincode": 2,
      "modifiedon": "2018-03-03T12:34:48Z",
      "_parentcaseid_value": null,
      "_slainvokedid_value": null,
      "overriddencreatedon": "2018-03-03T12:34:48Z",
      "isescalated": false,
      "int_paraturecasenumber": null,
      "checkemail": false,
      "followupby": "2015-06-04T16:15:42Z",
      "ticketnumber": "CAS-01220-S1K8F4",
      "versionnumber": 1161596,
      "_modifiedby_value": "32ff7175-0dbe-4acb-872e-22f86435bf98",
      "billedserviceunits": null,
      "decremententitlementterm": true,
      "onholdtime": null,
      "resolveby": "2015-06-05T16:15:42Z",
      "int_upsellreferral": false,
      "messagetypecode": null,
      "emailaddress": null,
      "merged": false,
      "int_surveryparticipation": null,
      "contractservicelevelcode": null,
      "_createdonbehalfby_value": null,
      "_contactid_value": null,
      "_existingcase_value": null,
      "productserialnumber": null,
      "_owninguser_value": "32ff7175-0dbe-4acb-872e-22f86435bf98",
      "int_effortnum": null,
      "escalatedon": null,
      "_productid_value": "3509d8af-7bc3-e411-80df-fc15b42886e8",
      "followuptaskcreated": false,
      "_ownerid_value": "32ff7175-0dbe-4acb-872e-22f86435bf98",
      "new_actualsatisfaction": null,
      "_socialprofileid_value": null,
      "_createdbyexternalparty_value": null,
      "_contractid_value": null,
      "_modifiedbyexternalparty_value": null,
      "_masterid_value": null,
      "timezoneruleversionnumber": 0,
      "entityimageid": null,
      "_primarycontactid_value": null,
      "importsequencenumber": 124,
      "_owningteam_value": null,
      "routecase": true,
      "blockedprofile": false,
      "statecode": 0,
      "int_casecategory": null,
      "entityimage_timestamp": null,
      "firstresponseslastatus": 1,
      "traversedpath": null,
      "int_actualsatisfaction": null,
      "_int_associatedproduct_value": null,
      "_customerid_value": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
      "entityimage": null,
      "_entitlementid_value": null,
      "activitiescomplete": false,
      "new_upsellreferral": null,
      "statuscode": 1,
      "processid": "0ffbcde4-61c1-4355-aa89-aa1d7b2b8792",
      "_contractdetailid_value": null,
      "int_customereffort": 121590000,
      "responseby": null,
      "_transactioncurrencyid_value": null,
      "sentimentvalue": null,
      "_slaid_value": null,
      "influencescore": null,
      "_firstresponsebykpiid_value": null,
      "utcconversiontimezonecode": null,
      "numberofchildincidents": null,
      "incidentid": "c49e62a8-90df-e311-9565-a45d36fc5fe8",
      "new_casecategory": null,
      "_owningbusinessunit_value": "c4106190-c81e-e811-a980-000d3a192e9a",
      "casetypecode": 2,
      "resolvebyslastatus": 1,
      "createdon": "2017-01-20T22:50:47Z",
      "severitycode": 1,
      "exchangerate": null,
      "_subjectid_value": "191de3d1-21d5-e411-80eb-c4346bad3638",
      "servicestage": 0,
      "description": null,
      "lastonholdtime": null,
      "actualserviceunits": null,
      "title": "Faulty product catalog",
      "_createdby_value": "32ff7175-0dbe-4acb-872e-22f86435bf98",
      "isdecrementing": false,
      "_modifiedonbehalfby_value": null,
      "customersatisfactioncode": 3,
      "stageid": "92a6721b-d465-4d36-aef7-e8822d7a5a6a",
      "_kbarticleid_value": null,
      "entityimage_url": null,
      "firstresponsesent": false,
      "incidentstagecode": 1,
      "customerid_account": {
        "accountid": "b6a19cdd-88df-e311-b8e5-6c3be5a8b200",
        "name": "Fourth Coffee"
      }
    }
  ]
}